Operations Manager

Há 2 dias


Faro, Portugal Michael Page Tempo inteiro

Otimização de Processos e Operação | Experiência em Food Delivery (plus)Empresa de referência no setor de Food DeliverySobre o nosso cliente O nosso Cliente é uma empresa de referência no setor de Food Delivery.
Descrição A reportar à Administração, este/a Operations Manager - Food Delivery terá como principais responsabilidades:
Supervisão dos turnos e acompanhamento da operação em tempo real, garantindo a maximização da eficácia durante os períodos de atividade;Gestão do customer support e comunicação operacional com os Clientes para assegurar a qualidade do serviço;Implementação e análise de KPIs, com elaboração de relatórios detalhados para os Clientes;Planeamento e organização das escalas dos estafetas, ajustando-as às necessidades dos Clientes e Parceiros;Coordenação do recrutamento, formação e acompanhamento contínuo dos estafetas, assegurando um desempenho otimizado e uma integração célere na operação;Monitorização da procura e oferta de estafetas, garantindo o equilíbrio necessário para uma operação eficiente;Supervisão de registos internos, incluindo escalas, pedidos e incidências, mantendo a informação sempre atualizada;Gestão de inventário e da frota de veículos, assegurando o bom estado e disponibilidade dos recursos;Coordenação do software de dispatching com integradores, marketplaces e sistemas dos clientes, reportando diretamente à Administração;Participação em projetos ad-hoc, com prespectiva de alargamento de negócio e estabelecimento de parcerias estratégicas.Perfil ideal Enquanto Operations Manager - Food Delivery terá de ser/ter:
Experiência comprovada na gestão de operações em setores como food delivery, restauração...;Capacidade de supervisão e acompanhamento de operações em tempo real, assegurando altos níveis de eficácia;Competências na gestão de equipas de suporte ao cliente, com forte foco na satisfação e qualidade do serviço;Experiência na implementação, monitorização e análise de KPIs, bem como na elaboração de relatórios estratégicos;Know-how em planeamento de escalas e alocação de recursos, ajustando-se às necessidades operacionais;Habilidade para recrutar, formar e acompanhar equipas, promovendo um desempenho consistente e eficaz;Competência na gestão de inventário e manutenção de frota, garantindo a disponibilidade e funcionalidade dos recursos;Familiaridade com software de gestão e dispatching, integrando sistemas com marketplaces e POS de clientes;Capacidade analítica e estratégica para identificar oportunidades de expansão e estabelecer parcerias de negócio;Orientação para resultados, com experiência em reportar diretamente à administração e liderar projetos transversais.Vantagens Oportunidade única para o seu desenvolvimento e crescimento profissional.

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