Hospitality Operations Manager
3 semanas atrás
Job Summary:
Hilton Worldwide, Inc. is seeking an experienced Hospitality Operations Manager to oversee the management of our Food and Drinks outlets. As a key member of our team, you will be responsible for delivering exceptional Guest and Member experiences while training staff and working within budgeted guidelines.
About the Role:
- Manage all Food and Drinks Outlet operations, ensuring compliance with brand standards and maintaining exceptional levels of customer service.
- Recruit, manage, train, and develop the Food and Drinks team to maximize sales and revenue.
- Work within budgeted guidelines in relation to Food, Liquor Costs, and Payroll.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
- Develop menus with other members of the Food and Drinks team.
- Accountable for monthly stock takes and carry out annual and mid-year appraisals with Managers under your responsibility.
- Evaluate guest satisfaction levels with a focus on continuous improvement.
- Ensure communication meetings are conducted and post-meeting minutes generated.
- Be environmentally aware and assist other departments wherever necessary.
Requirements:
- Management and/or supervisory Food and Drinks experience.
- Able to meet financial targets.
- Ability to comply with all Food and Drinks brand standards.
- Ability to work under pressure.
- Willingness to develop team members and self.
- Flexibility to respond to a range of different work situations.
What We Offer:
- An estimated salary of $60,000 - $80,000 per year.
- A competitive benefits package.
- The opportunity to work with a global hospitality leader.
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