Hotel Operations Coordinator
1 dia atrás
**Company Overview**
Hilton Worldwide, Inc. is a leading global hospitality company with a diverse portfolio of world-class brands.
We have welcomed more than 3 billion guests in our more than 100-year history and are dedicated to filling the earth with the light and warmth of hospitality.
We strive to create the best and most inclusive and welcoming home for our team members and guests alike.
About this Role:
We are seeking a highly motivated and detail-oriented Front Office Intern to join our Conrad Algarve team in Portugal.
This exciting internship will provide you with the opportunity to gain valuable experience in hotel operations and develop your skills in customer service, teamwork, and communication.
Job Description:
As a Front Office Intern, you will be responsible for assisting in daily front office operations and working closely with customers and guests.
Your tasks will include:
- Ensuring accurate and efficient running of reception including check-in/check-out procedures;
- Responding to guest queries in a timely and efficient manner;
- Ensuring that both the front office manager and reception supervisors are kept fully aware of any relevant feedback from guests and/or other departments;
- Demonstrating a high level of customer service at all times;
- Understanding thoroughly all hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties;
- Maximizing room occupancy and using up-selling techniques to promote hotel services and facilities;
- Understand correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy;
- Answering switchboard calls as required;
- Ensuring all guest deliveries and messages are received effectively and efficiently;
- Acting in accordance with fire, health, and safety regulations and following the correct procedures when required;
- Acting in accordance with policies and procedures when working with front-of-house equipment and property management systems;
- Attending appropriate training courses when required;
- FOLLOWING AND ADHERING TO COMPANY BRAND STANDARDS;
- Assisting other departments wherever necessary and maintaining good working relationships with team members;
- Work with your manager to identify a specific project to complete during your internship placement;
What We Are Looking For:
We are looking for a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer service and providing an unforgettable experience for our guests.
To succeed in this role, you should possess the following skills and qualifications:
- A positive attitude and good communication skills;
- Commitment to delivering a high level of customer service;
- The ability to work on your own and as part of a team;
Benefits:
Hilton offers a competitive salary, benefits package, and opportunities for professional growth and development.
As a Hilton employee, you will have access to exclusive perks, discounts, and recognition programs designed to support your well-being and success.
We prioritize understanding and integrating our team members' unique perspectives and voices to cultivate a diverse and inclusive environment for all.
Hilton is an equal opportunity employer and values diversity at our company.
Salary: €15-20 per hour (depending on location)
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