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Manager - Enterprise Customer Success
2 meses atrás
ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.
InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. ENTERPRISE CUSTOMER SUCCESS MANAGER InEvent is looking for a high-standard customer-centric professional to lead a team of Enterprise Customer Success Specialists. Your focus is on the post-sales lifecycle, guaranteeing the customer's satisfaction and maximum utilization of our platform. Your daily goal is to satisfy and retain our largest enterprise customers alongside supporting your team.
RESPONSIBILITIES: Manage the Enterprise CS team.
Work and discuss strategies together with InEvent c-level suite.
Develop relationships with event managers and directors of a global clientele.
Create scalable processes to serve customer segments as effectively and quickly as possible.
Constantly review and improve customer experience.
Provide insight to strategic project planning and delivery execution oversight.
Nurture and develop a multicultural and fast-growing team.
Give constant feedback to product development and support sales processes.
Nurture and develop a multicultural and fast-growing team.
Lead group and individual 1:1 weekly meetings with the Enterprise CS team.
PRE-REQUISITES: 5+ years of experience in customer success, project management, or enterprise software sales is preferred.
Experience in leading projects from scratch, preferably with a team.
Experience leading and mentoring a team;
Experience with upselling and cross-selling are highly valuable.
B2B experience.
Proven track of generating and maintaining relationships with customers.
Proficient English.
Experience in a tech startup is a differential.
Availability to work with different time zones.
PERKS: Paid Time Off (PTO)
Language Learning Programs
Birthday Gift and Work Anniversary Gifts
CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android) and come work with us#Inspiration - To learn more about us and our values visit us here .
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