Customer Success Manager
2 meses atrás
.OverviewDo you enjoy going deep into a product? Working with customers? Thrive in solving different challenges with intricate solutions? Are you open to feedback and use it to drive positive growth for yourself and others? If so, consider joining our dynamic and innovative Ed Tech company as a Customer Success Manager, where you will play a crucial role in ensuring the success and satisfaction of our clients. As a Customer Success Manager, you will be the primary point of contact for our educational partners, fostering strong relationships, garnering your hands-on technical capabilities, and ensuring customers derive maximum value from our industry-leading product.Key ResponsibilitiesIn this role, you will be responsible for the following:Client Relationship Management:Build and nurture strong, long-lasting relationships with clients to ensure their success.Collaborate with our most valuable customers to deeply understand their needs and align our solutions to help them achieve their goals.Develop and execute strategic account plans to manage, retain, and grow existing client partnerships.Gain a deep understanding of each client's unique challenges and objectives, providing tailored solutions to maximize value.Ensure customers fully leverage their investment in Full Fabric by identifying opportunities for deeper engagement and value.Product Adoption and Onboarding:Design and implement strategies to drive product adoption, ensuring customers utilize Full Fabric to meet their strategic business objectives.Guide clients through the onboarding process, ensuring a seamless, positive experience.Work closely with clients to align Full Fabric's capabilities with their broader business goals, fostering long-term success.Renewal and Expansion:Identify and pursue opportunities for upselling and cross-selling additional products or services, enhancing the client relationship.Proactively manage client renewals, ensuring continued success and retention.Collaborate with customers to explore opportunities for expanding their usage of Full Fabric's offerings.Training and Support:Deliver engaging training sessions, workshops, and support to empower clients in effectively using Full Fabric's products.Address and resolve client inquiries, challenges, and technical issues with efficiency and professionalism.Data Analysis and Reporting:Analyse customer usage data to uncover trends, opportunities for growth, and potential areas for improvement.Regularly prepare and present performance reports, offering insights to internal teams to improve client outcomes.Identify and address gaps in the customer experience that could impact satisfaction and retention, working cross-functionally to resolve them.Provide actionable feedback to the product team regarding client requests and suggestions for product enhancements.Client Advocacy:Act as the voice of the customer within Full Fabric, ensuring their needs and priorities are represented
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Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Pleo Tempo inteiroAbout PleoPleo is a forward-thinking company that's revolutionizing the way businesses manage expenses. We're looking for a seasoned Customer Success Manager to join our Central Europe team.Job SummaryWe're seeking a highly experienced and customer-centric leader to manage a team of Customer Success Managers (CSMs) in our Central Europe region. As a Manager...
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Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk Tempo inteiroJob Title: Manager, Customer SuccessAbout the Role:We are seeking an experienced Manager, Customer Success to lead our first-ever Scaled Customer Success team in Lisbon. As a key member of our Global Scaled Customer Success organization, you will play a pivotal role in shaping the team's success and making an immediate impact.Key Responsibilities:Lead a team...
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Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroJob Title: Manager, Customer SuccessWe're seeking a seasoned Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.Key Responsibilities:Lead a team of CSMs focused on driving customer...
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Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Awesomic Tempo inteiroAbout AwesomicWe are a web application that connects businesses with top talent using AI-driven technology. Since our inception in 2020, we've completed over 14,000 tasks for 4,000 clients, including Reface, Lift99, SilviaTerra, and Y Combinator startups.Job Title: Customer Success ManagerWe are seeking a skilled Customer Success Manager to join our team and...
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Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk Tempo inteiroCustomer Success ManagerAt Zendesk, we're building a world-class Customer Success team to drive growth and customer satisfaction. As a Customer Success Manager, you'll play a critical role in shaping our customers' experiences and helping them derive maximum value from our platform.Key Responsibilities:Work closely with customers to understand their business...
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Manager, Customer Success
Há 20 horas
Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro.Manager, Customer Success Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative,...
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Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroCustomer Success ManagerAt Zendesk, Inc., we're building a world-class Customer Success team in Lisbon, Portugal. As a Customer Success Manager, you'll play a critical role in driving customer satisfaction and growth. Your primary responsibility will be to work closely with customers across various segments, delivering tailored solutions and recommendations...
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Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroRole Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...
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Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Tracer Tempo inteiroCustomer Success ManagerAt Tracer, we're seeking a seasoned Customer Success Manager to join our team. As a trusted advisor to our customers, you'll be responsible for ensuring their success and growth. Your key responsibilities will include: Developing and maintaining strong relationships with customers Identifying and pursuing new business opportunities...
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Customer Success Manager
2 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro.Enghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal! This is a remote role for candidates based out of Lisbon only. We are looking to hire experienced sales candidates with exposure to selling contact center solutions to B2B clients. Who We Are: At Enghouse Interactive's Market Research and Communities unit, we...
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Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Awesomic Tempo inteiroAbout AwesomicWe are a web application that connects businesses with top talent using AI-driven technology. Our mission is to revolutionize the way companies find and retain the best professionals.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will...
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Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Enghouse Tempo inteiroAbout Enghouse InteractiveEnghouse Interactive is a pioneering company with over 50 years of experience in the market research and communities unit. Our mission is to empower businesses with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.Job Title: Customer Success ManagerWe are seeking a high-energy,...
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Customer Success Manager
5 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...
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Manager, Customer Success
2 meses atrás
Lisboa, Portugal Zendesk Tempo inteiroJob Description **We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact. If you're a visionary leader eager to build, inspire, and lead in a...
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Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Enghouse Tempo inteiroCustomer Success ManagerEnghouse Interactive is seeking a seasoned Customer Success Manager to drive customer satisfaction and growth in Portugal. This remote role is ideal for experienced sales professionals with a proven track record of selling contact center solutions to B2B clients.About UsAt Enghouse Interactive's Market Research and Communities unit,...
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Manager, Customer Success
2 meses atrás
Lisboa, Portugal Zendesk Tempo inteiro.Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
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Manager, Customer Success
Há 20 horas
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
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Manager, Customer Success
2 meses atrás
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
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Manager, Customer Success
2 meses atrás
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.Job DescriptionWe're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
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Manager, Customer Success
2 meses atrás
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. Job Description We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
