Lead Service Management And Incident Response
Há 1 mês
Location: BGC, Taguig (Hybrid, 3x onsite per week)
Schedule: Dayshift
JOB PURPOSE:
- The role will involve leading and supporting teams of incident response experts who specialize in the detection, response, and recovery of system downtime. The Incident Response Lead will be working closely alongside other internal and external teams to identify recurring patterns, pain points, and root causes to propose clear actions and to reduce associated risks. This position will communicate incident information and impact to customers, business partners, and senior management, so good business communication and stakeholder handling is important.
- The Incident Response Lead will be responsible for the following:
Lead the investigation of any incidents encountered by the app and the system.
Ensure action items are assigned to the correct team and follow up on the resolution of the issue.
Manage the logging and tracking of the incidents, ensuring the right data is being reflected.
Update dashboards, reports, and other analytics pertaining to incident response regularly and as requested.
Build out the tooling/dashboard, alerting, tuning of the system.
Train analysts and other stakeholders to provide eyes on the glass to help the team manage and resolve all levels of issues.
The Incident Response Lead will also assist the Developers and Technical Operations with deployment and release scheduling, as needed and as requested.
SKILLS:
- Minimum of three years experience in Incident Management
- Minimum of five years of technology responsibilities including systems, networking, application operations, NOC, etc.
- Excellent verbal/interpersonal, written, presentation, and customer relationship communication skills
- Ability to communicate at all levels, with a strong emphasis on clear and concise business writing and the ability to convert technical matters into business understandable language.
- Work experience in a bank, financial apps, or fintech apps is an advantage.
#J-18808-Ljbffr
-
Cybersecurity Operations Engineer
3 semanas atrás
Braga, Braga, Portugal G5 Entertainment Ab Tempo inteiroJob DescriptionWe are seeking a highly skilled Cybersecurity Operations Engineer to join our team. The successful candidate will be responsible for configuring and administering Security Information and Event Management (SIEM) systems, conducting in-depth security incident analysis, identifying root causes and impacts, developing and updating correlation...
-
Site Management Lead
1 semana atrás
Braga, Braga, Portugal Phiture Tempo inteiroAt Boslan, part of Accenture, we excel in Engineering and Consulting services, delivering specialized support for comprehensive project management and development. Our multidisciplinary team is driven by a service-oriented approach, fostering closeness within the team and with our clients. Since 2000, we've consistently grown, expanding our presence in...
-
Program / Project Management Lead
7 meses atrás
Braga, Portugal We Are META Tempo inteiro**Are you a Program / Project Management Lead? Become a Rhino join the #crash** **We are META **, more than a company **a TEAM **that will shake your idea about tech recruitment. Based in Évora but acting mainly in a remote way, we work with **national and international partners **in several areas with **offices across the country **. We are a...
-
Service Desk Analyst
Há 1 mês
Braga, Portugal Buscojobs Portugal Tempo inteiroHere at Datacom, we connect people and technology to solve challenges, create opportunities, and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, making us one of Australasia's largest professional IT services companies. We have extensive...
-
It Project Lead Data Management
4 semanas atrás
Braga, Portugal Continental Tempo inteiroJob DescriptionContinental's eCommerce, Fleet Solutions, and Data Science Information Technology Competence Center creates a wide range of digital solutions for Continental's customers and internal stakeholders – and we want you to join us!The Fleet Solutions team builds global tech platforms using the Internet of Things, big data, and automated service...
-
Braga, Braga, Portugal Enjoygamingu Tempo inteiroAt Enjoygamingu, we are seeking a skilled Lead Artist to join our team. This is a unique opportunity for an experienced artist to lead the creation process of our slot games. As a core member of our development team, you will be responsible for creating concept art and pushing it through to finished artwork, managing other artists, and working closely with...
-
It Project Lead Data Management
4 semanas atrás
Braga, Portugal Continental Tempo inteiroJob Description Continental's eCommerce, Fleet Solutions, and Data Science Information Technology Competence Center creates a wide range of digital solutions for Continental's customers and internal stakeholders – and we want you to join us!The Fleet Solutions team builds global tech platforms using the Internet of Things, big data, and automated service...
-
Service Desk Analyst
2 meses atrás
Braga, Portugal Datacom Tempo inteiroOur PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities, and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, making us one of Australasia's largest professional IT services companies. We have...
-
Technical Lead for User Acquisition and Channel Management
3 semanas atrás
Braga, Braga, Portugal Vizor Apps Limited Tempo inteiroWe are Vizor Apps Limited, a dynamic company seeking an experienced Senior User Acquisition Manager. The successful candidate will play a vital role in developing and executing our user acquisition strategy across various channels. This is an excellent opportunity to join our team and contribute to the growth of our business.About the RoleThe Senior User...
-
Strikerz Inc. Operations Management Specialist
4 semanas atrás
Braga, Braga, Portugal Strikerz Inc. Tempo inteiroJob OverviewAt Strikerz Inc., we're seeking a seasoned Operations Management Specialist to drive continuous improvement and streamline our support systems. As a key member of our team, you'll be responsible for creating and maintaining runbooks, developing macros, optimizing processes, and ensuring quality assurance on support agent responses.Key...
-
Data Management Project Lead
1 semana atrás
Braga, Braga, Portugal Continental Tempo inteiro**About the Role**We are seeking a skilled Data Management Project Lead to join our team at Continental. In this role, you will be responsible for coordinating project activities to obtain data from various sources, defining data processing and storage rules, and visualizations.Main Responsibilities:Collaborate with IT team members based in Germany and...
-
Project Management Innovation Lead
4 semanas atrás
Braga, Braga, Portugal Robert Bosch Group Tempo inteiroJob DescriptionWe are seeking a skilled Project Management Officer to join our team in innovation projects. The successful candidate will have experience handling publicly funded projects and proven project management skills.About the RoleThis is a full-time position with a competitive salary of approximately €80,000 per year, plus additional benefits such...
-
IT Support Specialist
4 semanas atrás
Braga, Braga, Portugal Buscojobs Portugal Tempo inteiroDatacom is one of Australasia's largest professional IT services companies, connecting people and technology to solve challenges and create opportunities.Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for ensuring all Incidents or Requests are updated in a timely...
-
Project Service Lead
Há 1 mês
Braga, Braga, Portugal Eurotux Tempo inteiroAbout EurotuxEurotux is an Information Technologies company with an international scope, aiming to achieve excellence in service delivery. As part of our growth strategy, we are looking for a skilled professional to fill the position of Project Service Lead.Key Responsibilities:Service Quality: Ensure operational excellence and quality of services provided...
-
Sr. Site Reliability Engineer
4 semanas atrás
Braga, Portugal Buscojobs Portugal Tempo inteiroSr. Site Reliability Engineer (SRE)Remote but must be located in PortugalThe Sr. Site Reliability Engineer (SRE) is responsible for the availability, performance, monitoring, release engineering, and incident response, among other things, of the platforms and services the company runs and owns. SRE ensures that enterprise services have reliability and uptime...
-
Data Management Project Lead
1 semana atrás
Braga, Braga, Portugal Continental Tempo inteiroAbout the JobWe are seeking a highly skilled IT Project Lead Data Management to join our international and innovative team at Continental. This is an excellent opportunity for someone who is passionate about data management, project coordination, and teamwork.About UsContinental develops pioneering technologies and services for sustainable and connected...
-
Tech Lead
7 meses atrás
Braga, Portugal Santander Tempo inteiroTech Lead Country: Portugal **Outsystems Tech Lead (M/F) - BRAGA** We are recruiting an Outsystems Tech Lead who will be responsible for coordinating the development team. **Function** - Lead the team in requirements analysis, design and implementation of technical solutions; - Collaborate with stakeholders to understand requirements and translate them...
-
Global Gaming Quality Assurance Lead
4 semanas atrás
Braga, Braga, Portugal Ptw Tempo inteiroAbout PTWCompany OverviewWe are a global games services company providing technical and creative services to leading developers and studios worldwide. Founded in Japan in 1994, we have grown into a global force in the gaming industry with over 40 studios across 16 countries.Our industry-leading services include art production, game development, quality...
-
ASO Strategy and Optimization Lead
3 semanas atrás
Braga, Braga, Portugal Joyteractive Tempo inteiro**Job Overview**We are seeking an experienced ASO (App Store Optimization) professional to lead our optimization efforts and drive visibility for our games portfolio. The ideal candidate will have a strong understanding of ASO fundamentals, experience in testing marketing creatives, and analytical skills to interpret data and make informed decisions.**About...
-
Senior Customer Service Team Lead
3 semanas atrás
Braga, Braga, Portugal Nestlé Sa Tempo inteiroNestle Business Services plays a pivotal role within the Nestle Group, providing Supply Chain, Financial, HR, Digital and social media services to facilitate engagement with millions of consumers worldwide.Job SummaryWe are seeking an experienced Team Lead at Nestle Business Services. Reporting to the CRC Nespresso Operations Lead, you will oversee a team of...