Lead Service Management And Incident Response

Há 1 mês


Braga, Portugal Nityo Infotech Services Philippines Inc. Tempo inteiro

Location: BGC, Taguig (Hybrid, 3x onsite per week)

Schedule: Dayshift

JOB PURPOSE:
- The role will involve leading and supporting teams of incident response experts who specialize in the detection, response, and recovery of system downtime. The Incident Response Lead will be working closely alongside other internal and external teams to identify recurring patterns, pain points, and root causes to propose clear actions and to reduce associated risks. This position will communicate incident information and impact to customers, business partners, and senior management, so good business communication and stakeholder handling is important.
- The Incident Response Lead will be responsible for the following:

Lead the investigation of any incidents encountered by the app and the system.
Ensure action items are assigned to the correct team and follow up on the resolution of the issue.
Manage the logging and tracking of the incidents, ensuring the right data is being reflected.
Update dashboards, reports, and other analytics pertaining to incident response regularly and as requested.
Build out the tooling/dashboard, alerting, tuning of the system.
Train analysts and other stakeholders to provide eyes on the glass to help the team manage and resolve all levels of issues.
The Incident Response Lead will also assist the Developers and Technical Operations with deployment and release scheduling, as needed and as requested.

SKILLS:
- Minimum of three years experience in Incident Management
- Minimum of five years of technology responsibilities including systems, networking, application operations, NOC, etc.
- Excellent verbal/interpersonal, written, presentation, and customer relationship communication skills
- Ability to communicate at all levels, with a strong emphasis on clear and concise business writing and the ability to convert technical matters into business understandable language.
- Work experience in a bank, financial apps, or fintech apps is an advantage.
#J-18808-Ljbffr



  • Braga, Braga, Portugal G5 Entertainment Ab Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Cybersecurity Operations Engineer to join our team. The successful candidate will be responsible for configuring and administering Security Information and Event Management (SIEM) systems, conducting in-depth security incident analysis, identifying root causes and impacts, developing and updating correlation...

  • Site Management Lead

    1 semana atrás


    Braga, Braga, Portugal Phiture Tempo inteiro

    At Boslan, part of Accenture, we excel in Engineering and Consulting services, delivering specialized support for comprehensive project management and development. Our multidisciplinary team is driven by a service-oriented approach, fostering closeness within the team and with our clients. Since 2000, we've consistently grown, expanding our presence in...


  • Braga, Portugal We Are META Tempo inteiro

    **Are you a Program / Project Management Lead? Become a Rhino join the #crash** **We are META **, more than a company **a TEAM **that will shake your idea about tech recruitment. Based in Évora but acting mainly in a remote way, we work with **national and international partners **in several areas with **offices across the country **. We are a...


  • Braga, Portugal Buscojobs Portugal Tempo inteiro

    Here at Datacom, we connect people and technology to solve challenges, create opportunities, and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, making us one of Australasia's largest professional IT services companies. We have extensive...


  • Braga, Portugal Continental Tempo inteiro

    Job DescriptionContinental's eCommerce, Fleet Solutions, and Data Science Information Technology Competence Center creates a wide range of digital solutions for Continental's customers and internal stakeholders – and we want you to join us!The Fleet Solutions team builds global tech platforms using the Internet of Things, big data, and automated service...


  • Braga, Braga, Portugal Enjoygamingu Tempo inteiro

    At Enjoygamingu, we are seeking a skilled Lead Artist to join our team. This is a unique opportunity for an experienced artist to lead the creation process of our slot games. As a core member of our development team, you will be responsible for creating concept art and pushing it through to finished artwork, managing other artists, and working closely with...


  • Braga, Portugal Continental Tempo inteiro

    Job Description Continental's eCommerce, Fleet Solutions, and Data Science Information Technology Competence Center creates a wide range of digital solutions for Continental's customers and internal stakeholders – and we want you to join us!The Fleet Solutions team builds global tech platforms using the Internet of Things, big data, and automated service...

  • Service Desk Analyst

    2 meses atrás


    Braga, Portugal Datacom Tempo inteiro

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities, and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, making us one of Australasia's largest professional IT services companies. We have...


  • Braga, Braga, Portugal Vizor Apps Limited Tempo inteiro

    We are Vizor Apps Limited, a dynamic company seeking an experienced Senior User Acquisition Manager. The successful candidate will play a vital role in developing and executing our user acquisition strategy across various channels. This is an excellent opportunity to join our team and contribute to the growth of our business.About the RoleThe Senior User...


  • Braga, Braga, Portugal Strikerz Inc. Tempo inteiro

    Job OverviewAt Strikerz Inc., we're seeking a seasoned Operations Management Specialist to drive continuous improvement and streamline our support systems. As a key member of our team, you'll be responsible for creating and maintaining runbooks, developing macros, optimizing processes, and ensuring quality assurance on support agent responses.Key...


  • Braga, Braga, Portugal Continental Tempo inteiro

    **About the Role**We are seeking a skilled Data Management Project Lead to join our team at Continental. In this role, you will be responsible for coordinating project activities to obtain data from various sources, defining data processing and storage rules, and visualizations.Main Responsibilities:Collaborate with IT team members based in Germany and...


  • Braga, Braga, Portugal Robert Bosch Group Tempo inteiro

    Job DescriptionWe are seeking a skilled Project Management Officer to join our team in innovation projects. The successful candidate will have experience handling publicly funded projects and proven project management skills.About the RoleThis is a full-time position with a competitive salary of approximately €80,000 per year, plus additional benefits such...

  • IT Support Specialist

    4 semanas atrás


    Braga, Braga, Portugal Buscojobs Portugal Tempo inteiro

    Datacom is one of Australasia's largest professional IT services companies, connecting people and technology to solve challenges and create opportunities.Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for ensuring all Incidents or Requests are updated in a timely...


  • Braga, Braga, Portugal Eurotux Tempo inteiro

    About EurotuxEurotux is an Information Technologies company with an international scope, aiming to achieve excellence in service delivery. As part of our growth strategy, we are looking for a skilled professional to fill the position of Project Service Lead.Key Responsibilities:Service Quality: Ensure operational excellence and quality of services provided...


  • Braga, Portugal Buscojobs Portugal Tempo inteiro

    Sr. Site Reliability Engineer (SRE)Remote but must be located in PortugalThe Sr. Site Reliability Engineer (SRE) is responsible for the availability, performance, monitoring, release engineering, and incident response, among other things, of the platforms and services the company runs and owns. SRE ensures that enterprise services have reliability and uptime...


  • Braga, Braga, Portugal Continental Tempo inteiro

    About the JobWe are seeking a highly skilled IT Project Lead Data Management to join our international and innovative team at Continental. This is an excellent opportunity for someone who is passionate about data management, project coordination, and teamwork.About UsContinental develops pioneering technologies and services for sustainable and connected...

  • Tech Lead

    7 meses atrás


    Braga, Portugal Santander Tempo inteiro

    Tech Lead Country: Portugal **Outsystems Tech Lead (M/F) - BRAGA** We are recruiting an Outsystems Tech Lead who will be responsible for coordinating the development team. **Function** - Lead the team in requirements analysis, design and implementation of technical solutions; - Collaborate with stakeholders to understand requirements and translate them...


  • Braga, Braga, Portugal Ptw Tempo inteiro

    About PTWCompany OverviewWe are a global games services company providing technical and creative services to leading developers and studios worldwide. Founded in Japan in 1994, we have grown into a global force in the gaming industry with over 40 studios across 16 countries.Our industry-leading services include art production, game development, quality...


  • Braga, Braga, Portugal Joyteractive Tempo inteiro

    **Job Overview**We are seeking an experienced ASO (App Store Optimization) professional to lead our optimization efforts and drive visibility for our games portfolio. The ideal candidate will have a strong understanding of ASO fundamentals, experience in testing marketing creatives, and analytical skills to interpret data and make informed decisions.**About...


  • Braga, Braga, Portugal Nestlé Sa Tempo inteiro

    Nestle Business Services plays a pivotal role within the Nestle Group, providing Supply Chain, Financial, HR, Digital and social media services to facilitate engagement with millions of consumers worldwide.Job SummaryWe are seeking an experienced Team Lead at Nestle Business Services. Reporting to the CRC Nespresso Operations Lead, you will oversee a team of...