IT Support Specialist

Há 5 dias


Braga, Braga, Portugal Buscojobs Portugal Tempo inteiro

Datacom is one of Australasia's largest professional IT services companies, connecting people and technology to solve challenges and create opportunities.

Job Description

We are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for ensuring all Incidents or Requests are updated in a timely manner.

Key Responsibilities
  • Maintain professionalism in all customer interactions, including escalations.
  • Address every request with an appropriate response (resolve or re-assign).
  • Manage customer-related incidents ensuring a speedy resolution within the SLAs.

You will work closely with Field Technicians and NT Engineers to troubleshoot and resolve problems, as well as assist in the administration of network infrastructure.

The ideal candidate will have knowledge of network hardware, including routers, hubs, and switches, and be able to recreate and administer network infrastructure.

Requirements
  • Knowledge of network hardware including routers, hubs, and switches.
  • Able to recreate and administer network infrastructure.
  • Proactive in ticket management.
  • Results-oriented.
  • Prior experience in customer telephone support or service desk.
  • Experience in LAN topology and infrastructure.
  • Ability to work in a constantly changing environment.

Your salary will be approximately €30,000 per year, making you one of the highest paid IT professionals in the country.



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