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IT Support Specialist With Advanced Networking Experience

2 meses atrás

Braga, Braga, Portugal Astrea Recruitment Tempo inteiro

Job Description:

At Astrea Recruitment, we are dedicated to helping individuals find new opportunities in the tech industry. We have partnered with a leading online entertainment company to find skilled IT professionals for the role of IT Support Representative.

Key Responsibilities:

  • Provide first and second-level technical support for hardware, software, and networking issues.
  • Respond to incidents promptly, adhering to Service Level Agreement requirements.
  • Monitor and manage network infrastructure, resolving performance issues.
  • Set up, configure, and maintain IT equipment; repair or replace defective components.
  • Install, update, and configure software applications; ensure proper licensing.
  • Handle network tasks, including connectivity and IP configuration.
  • Communicate with ISPs for internet issues and manage Active Directory objects.
  • Maintain IT infrastructure, including servers and virtualization platforms.
  • Administer Windows and Linux, maintain system performance with updates and patches.
  • Stay updated with industry trends and pursue relevant training and certifications.
  • Document solutions, maintain a knowledge base, and share best practices.

Requirements:

  • 3+ years of IT support experience with a focus on networking, Windows systems, and Linux administration.
  • Excellent communication skills, ability to explain technical concepts to non-technical users.
  • Customer-centric with professional interaction skills and team attitude.
  • Strong understanding of network concepts and experience with monitoring and troubleshooting.
  • Proficient in Windows Server environments and PowerShell scripting and experience with Linux systems and shell scripting.
  • Familiarity with virtualization technologies (VMware, Hyper-V).
  • Availability to work shifts, including nights, weekends, and holidays.
  • Ability to document processes clearly; experience with helpdesk systems is a plus.

What We Offer:

  • Competitive remuneration and opportunities to grow and develop within the company.
  • Be part of a stimulating and friendly work environment that values skills and cooperation.
  • Additional health insurance (with dental and eyesight care included).
  • Great office location with easy access to public transport.
  • Transportation allowance and multisport card.
  • Detailed trainings and learning programs.