Customer Success Specialist

Há 3 dias


Lisboa, Portugal Talent Job Seeker Tempo inteiro

.About Us Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today. We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend. Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service". We're proud to be backed by leading European VC funds, having raised over €20 million. Why you, why now? In a time when customer expectations are higher than ever, your role is critical in not just meeting but exceeding these expectations, thereby directly influencing our growth and success in Portugal. Join us now, and be the essential link between our clients and their seamless experience with Coverflex. This is the perfect moment for you to impact our trajectory, ensuring our customers receive the exceptional support they deserve, and solidify your place as a key contributor to the Coverflex story. About You 2+ years of experience in Customer Support or Success, preferably within SaaS environments. Portuguese Native Speaker and Fluent in English (internally, we communicate exclusively in English); Proven ability to provide timely and accurate customer support, demonstrating a high level of customer satisfaction. Experience with ticketing systems like Zendesk, including tracking, managing, and resolving customer issues. Team-oriented individual who excels in collaborative settings but can also independently address and resolve issues. Strong communication skills, capable of turning challenging situations into positive customer experiences. Adaptive and agile in fast-paced environments, with a proactive approach to problem-solving. Committed to understanding customer needs and providing insights for product improvement. Experience in conducting webinars and providing training to ensure successful product adoption and customer satisfaction, is highly advantageous. Nice to haves: Experience in HR, Insurtech, or Fintech sectors is a plus. Experience with CRM tools like Hubspot and Customer Success Platform like Vitally. Data Analysis Skills and industry network in HR/tech. The Role On a typical day, you will... Serve as the first point of contact for customer support inquiries from Company Managers, providing timely and accurate assistance via email or chat. Track and manage customer issues through Zendesk, ensuring clear communication and follow-up until resolution. Collaborate with Customer Success Managers and other departments to resolve complex issues or escalations, ensuring a seamless customer experience. Proactively identify potential upsell opportunities during support interactions with tech accounts and refer these to the appropriate teams, such as insurance



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