Customer Success Specialist
3 semanas atrás
**Customer Success and Retention Specialist**
**Lisbon / Hybrid Model**
VORTAL CARESabout the People We are an equal opportunity employer. Our values and ethics are global, consistent, and enduring. This is how we do business: always with integrity and trustworthiness.
**About Vortal**
VORTAL is a leading e-Sourcing and e-Procurement solutions provider connecting thousands of public and private buyers with an international community of qualified suppliers worldwide.
VORTAL has offices in Lisbon, Madrid and Vigo.
We help our clients in their digital transformation journey with our modular solutions and our extensive range of services. We help buyers achieving savings and more efficiency, digitalizing their processes and having better visibility over their spending, reducing risks and increasing transparency.
We help suppliers getting new customers, accessing new business leads and becoming more competitive through market intelligence services and benchmarking.
We are looking for a client satisfaction enthusiast to join VORTAL’s Business Network team in a start-up like environment, being accountable for nurturing and increase life-time value of clients as well as giving support and ensuring they use and take the most out of our plataform. It is expected to increase cross and up-selling along way, being the main focus the increase of automated renewal rate - a happy client is a “stay in” client
The ideal person for this role must have a strong interpersonal skills, passion to get things done, problems solve mindset. Must have drive and be aware of how companies from different sectors develop their business (from prospection, lead generation, marketing, sales, and customer retention). Integrated in the Business Network team and side by side with product, marketing, and business accelerator teams you will have the mission to understand the Clients’ needs and to set up, develop and improve the product offering and a pragmatic go to market and sales strategy, ensuring retention and revenue budgets of this business line.
**Responsibilities**
- Guarantee increase of renewal rates, and the retention of customers;
- Provide specialist support for any need;
- Increase new business revenues by cross and up selling and manage all the inherent commercial activity and corresponding documentation;
- Use a CRM as work tool and be able to organize and register all the information and documentation inherent to client’s journey in Vortal;
- Analyze market insights and obtain customer feedback to identify and report to the accountable teams the necessary adjustments to the marketing and sales strategy and to discover product improvements.
**Education & Experience**
- Up to 3 years as an account manager or customer success agent;
- Previous experience working with a CRM software (Salesforce, Pipedrive, Dynamics 365 );
- Degree in Management, Marketing, Communication Sciences or equivalent (preferable);
- Having worked in B2B environment focused on SaaS (highly valued).
**Skills & Knowledge**
- Empathetic and strongly passionate by interpersonal relationships;
- Ability to work in a team, being ambitious towards its goals and proactive;
- Critical and Analytical spirit, fast-learner, with great communication skills
- Quality Focus, Problem Solving, Pragmatism, Documentation Skills, Multi-tasking;
- Dynamism and results oriented;
- Fluency in English & Portuguese;
- Knowledge and Experience in Sales (preferable).
**Why join Vortal?**
- Join an international and fast-growing business: we are present in 12 countries with an international team from
- +10 different nationalities with English as the official language;
- Competitive salary package: salary, fringe benefits, working benefits and variable bonus according to results;
- Flexible schedules with a hybrid work policy;
- Customer oriented company, where reward and fast progression comes with the results you achieve;
- The coolest corporate events: Algarve, Lisbon, Madrid, Merida and more to come;
- Health insurance and several partnerships and discounts for all sorts of businesses (gyms, language schools, restaurants);
- Some fun data about us (December 2021):
- Seniority average: 4,5 years
- Average age: 33 years old
- Yearly percentage of promoted people: 25% (last 3 years)
- “People Get People” referral program: we trust that our employees know our company well and know what’s best for all of us If you know someone who works at VORTAL talk to them and you may both win; you a great job, and them a great thank you and a reward
**More about Vortal**
VORTAL has been consecutively distinguished as one of the best companies to work for in Portugal.
Vortal is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our team.
We are part of the Byggfakta Group, a leading software and data provider in the construction industry, listed in the Nasdaq Stockholm Stock Exchange, w
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