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In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.DUTIES AND RESPONSIBILITIES:Communicate with customers using various channels (telephone, email and chat)Ensure customer satisfaction and provide professional customer supportHandle customer complaints, provide appropriate solutions and alternatives within the time limits and followIdentify the issue the client is facing, troubleshoot and provide the solutionIdentify when the issue should be re-assigned to another department or more senior representativeCollaborate with other specialists to solve or properly close help ticketsDocument each action taken and categorize cases and possible bugs, so that our engineering team can address themMaintain and update all job-related administrative formsREQUIREMENTS:Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)Experience in customer support or public relations or community management or social media management for a client is necessaryExcellent written and verbal communication and mediation skillsResourceful and stress resilient personality that can adapt and remain calm in all situationsAbility to meet tight deadlines with minimum supervision and in timely mannerAbility to work independently, while being team player at the same timeOFFER:Excellent remuneration package based on experience, skills and performanceShifts 5 days a week covering line operating hours from Monday to Sunday 9 AM - 6 PMLife InsuranceFamily Plan (Spouse/legal partner and children)2 month training agreement + 1 year full-time contracts with 30 days probationBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialMeal allowancePrivate health insuranceYearly performance bonusRelocation allowance and assistance in finding accommodationAnd many others#J-18808-Ljbffr
