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Healthcare Operations Analyst
2 meses atrás
Learn About KnokAt knok, we are bold in leading and humanising the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equitable society. We firmly believe in this vision, and it is evident in every individual who embraces our mission. Through a Digital Front Door strategy, knok connects patients, providers, and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging, and personalised healthcare experience for all conditions via a cutting-edge Patient Journey Engine. With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to enhance care automation and increase financial savings. Since 2015, we have facilitated more than 2.5 million clinical interactions across over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes at every stage of life.About The RoleWe are looking for a skilled and dynamic Healthcare Operations Analyst to join our team. The Healthcare Operations Analyst will play a pivotal role in analysing, planning, and implementing strategies to balance the demand and supply of our healthcare services. Using internal historical data and predictive tools, this individual will promote optimal resource allocation and operational efficiency. The ideal candidate will have experience in healthcare operations and be highly autonomous, excelling in data-driven decision-making. If this makes sense to you, keep readingAs a Healthcare Operations Analyst, you will:Be responsible for optimised operational/financial performance of selected business operationsMonitor and analyse day-to-day operational performance to ensure efficient resource allocation and optimised financial outcomesPrepare forecasts, budgets, and financial reports, providing insights and recommendations to guide senior management's decision-makingIdentify opportunities for process improvements and cost-saving initiatives to enhance operational efficiency and profitabilityProduce detailed reports, presentations, and documentation on operational activities, performance metrics, and resource managementMaintain accurate and organised production records, files, and databases to support operational transparency and decision-makingMaintain up-to-date operational control files and databases, ensuring the accuracy and accessibility of critical data for effective management decisionsConduct data analysis to identify trends, optimise processes, and highlight areas for improvement in resource allocation and service deliveryManage and track resource utilisation to ensure effective allocation in line with demand and operational prioritiesEnsure compliance with medical allocation parameters, adjusting resource distribution as necessary to meet regulatory standardsGather and systematise data to monitor operational and performance indicators, supporting continuous tracking and evaluationAbout YouTo be considered for this role, here are the skills we are looking for:Bachelor's degree in Business Administration, Operations Management, or a related fieldProven experience (3-5 years) in an analyst, controller or management roleExperience in the healthcare sector will be a major advantageProficiency in Microsoft Office Suite (especially Excel) and familiarity with database managementStrong knowledge of financial analysis and reporting standardsExcellent analytical, problem-solving, and decision-making skillsProactive and solution-oriented mindset, with strong interpersonal skillsAbility to thrive in a fast-paced and dynamic startup environmentProficiency in both written and spoken Portuguese and English
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