Customer Experience Coordinator M/F
4 semanas atrás
At Voltalia we are passionate about renewable energies We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on the regulated Euronext market in Paris since July 2014. Our Equipment, Trading and Distribution department is looking for a Customer Experience Coordinator , that will have the following responsibilities:
· Manage all the team responsible for the care and support of our customers (business-to-business)
· Create culture and processes to support business achievements and objectives in compliance with their customer service
· Create and optimize of internal processes and procedures
· Supervise the areas of Order Processing and Complaint Management
· Create and improve of relevant Customer Metrics
· Optimize and monitor the cooperation with the Sales teams
· Identify new tools and technologies to better serve the customer
· Map Customer Insight and Root Cause Analytics to identify improvements for the business line
· Identify potential risk issues and ensure full regulatory compliance and legal requirements
· Work with other departments as Sales, Finance, Marketing and Operations to negotiate and influence customer experience improvement
· Act as the voice of the customer across the organization
· Support team´s competences development and growth
· Support Finance and Quality team ensuring the regular reporting (customer's receivables, sales orders backlog, sales metrics, etc.)
· Supporting the team in all matters relating to customer care
REQUIREMENTS · Experience in similar functions of at least 5 years (Business Management degree is an advantage)
· Previous experience in renewable energy is an advantage
· Proficiency in English and Portuguese language (written and spoken)
· Experience with IT tools (MS Office, ERP, CRM)
· ERP and/or CRM Implementation experience
· Able to interpret MI/BI
KEY SKILLS · Strong strategic and customer focus
· Market Analyzes
· Excellent communication skills and capacity to adapt it to all levels
· Capacity to work autonomously and motivate others
· Capacity to work in a fast pace environmental
CONTRACT TYPE
Fixed-term Contract
CONTRACT DURATION LOCATION
Portugal, Porto
You may be interested in these vacancies
-
Customer Experience Coordinator M/F
4 semanas atrás
Porto, Portugal Voltalia Tempo inteiroCustomer Experience Coordinator M/F At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating...
-
Customer Experience Coordinator
Há 4 dias
Porto, Portugal Voltalia Tempo inteiroOur Equipment, Trading and Distribution department is looking for a Customer Experience Coordinator, that will have the following responsibilities:· Manage all the team responsible for the care and support of our customers (business-to-business)· Create culture and processes to support business achievements and objectives in compliance with their customer...
-
Customer Experience Coordinator
Há 1 mês
Porto, Portugal Voltalia Portugal Tempo inteiroAt Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on...
-
Customer Experience Coordinator M/F
4 semanas atrás
Porto, Portugal Voltalia Tempo inteiroAt Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on...
-
Customer Service Coordinator
Há 1 mês
Porto, Portugal Care to Beauty Tempo inteiroAll Cosmetics At Your Fingertips_ We are an online beauty and skincare haven serving customers from over 150 countries. Driven by passion, our mission is to deliver the very best beauty products from renowned European brands straight to our global clientele. From beloved classics to niche indie brands, we pride ourselves on curating an expansive collection...
-
O&M Coordinator
Há 1 mês
Porto, Porto, Portugal GoSolar Tempo inteirogoSolar, a Proef Group company that operates in the field of renewable energies, namely photovoltaic and energy storage plants, is looking to recruit a O&M Coordinator (m/f).Description:Coordinating maintenance activities and managing technical teams;Participating in and leading maintenance activities;Evaluating and proposing the best solutions for...
-
Shorex Land Experience Coordinator
2 semanas atrás
Porto, Portugal Humana Portugal Tempo inteiroE-mail Entre para salvar Shorex Land Experience Coordinator na Mystic Cruises. Company Description Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the...
-
Import Coordinator
Há 1 mês
Porto, Portugal Ocean Network Express Tempo inteiroWe are looking for a talented and competitive **Customer Service Coordinator **to join our **Porto **office who will play a key role in achieving our ambitious overall business objectives. As Customer Service Coordinator you are responsible for providing frontline responses to queries and requests from our clients. You take care of a consistently high...
-
Shorex Land Experience Coordinator
Há 5 dias
Porto, Portugal Mystic Cruises Tempo inteiroJob DescriptionAs a Shorex Land Experience Coordinator, you will actively engage in coordinating and enhancing all shore excursion activities for our guests. Your primary responsibility will be to ensure seamless experiences for guests during their onshore adventures. Additionally, you will play a crucial role in guiding guests, providing instructions, and...
-
Human Resources Coordinator
Há 1 mês
Porto, Portugal Sitel Tempo inteiro**Human Resources Coordinator - Porto, Portugal**: - Req ID#: 267031- Porto, Portugal, PT- Job Description: **Come and work with us.**: We are looking for a talented **Human Resources Coordinator** to join our HR team. As a **Human Resources Coordinator**, your daily responsibilities will include: - Provide support to the BU for a broad range of HR...
-
Water Sports/Land Experience Coordinator
Há 5 dias
Porto, Portugal Mystic Cruises Tempo inteiroJob DescriptionAs a Water Sports/Land Experience Coordinator, you will actively participate in all water sports activities and Shorex experiences offered onboard. Your primary responsibility will be to guide guests, provide clear instructions, and prioritize their safety during various water-based activities. Additionally, you will engage with guests,...
-
Qms Coordinator
Há 1 mês
Porto, Portugal Voltalia Portugal Tempo inteiroAt Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on...
-
Customer Service Coordinator
Há 1 mês
Porto, Portugal Voltalia Portugal Tempo inteiroAt Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on...
-
Customer Experience Specialist
2 semanas atrás
Porto, Portugal Grabjobs Portugal Tempo inteiroThe Tribe "Prozis is a powerhouse product developing company. Every day we make new products. That is only possible because we developed our own proprietary technology that ensures that we bring you high quality, beautiful and fair priced products. We endure in our philosophy of a 4.0 vertical process, manufacturing in our own facilities or with the help of...
-
Regulatory Affairs Coordinator
Há 1 mês
Porto, Porto, Portugal Colquímica Adhesives Tempo inteiroNa Colquímica Adhesives dedicamo-nos ao desenvolvimento, produção e comercialização de adesivos tecnológicos.Neste momento encontramo-nos a recrutar Regulatory Affairs Coordinator (m/f) para Susão, Valongo:Responsabilidades:Colaborar na gestão das Fichas de Dados de Segurança dos produtos comercializados pela empresa.Assegurar a regulamentação das...
-
Digital Customer Experience
Há 4 dias
Porto, Portugal Grabjobs Portugal Tempo inteiroAs the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...
-
Water Sports/Land Experience Coordinator
2 semanas atrás
Porto, Portugal Humana Portugal Tempo inteiroWater Sports/Land Experience CoordinatorCompany Description Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the...
-
Human Resources Coordinator
Há 1 mês
Porto, Portugal Foundever Tempo inteiro**Come and work with us.** We are looking for a talented **Human Resources Coordinator** to join our HR team. As a **Human Resources Coordinator**, your daily responsibilities will include: - Provide support to the BU for a broad range of HR responsibilities. - Support HR team in delivery of overall responsibilities, such as with HRIS administration and...
-
Human Resources Coordinator
Há 1 mês
Porto, Portugal Foundever Tempo inteiro**Come and work with us.**: We are looking for a talented **Human Resources Coordinator** to join our HR team. As a **Human Resources Coordinator**, your daily responsibilities will include: - Provide support to the BU for a broad range of HR responsibilities. - Support HR team in delivery of overall responsibilities, such as with HRIS administration and...
-
Customer Experience Specialist
Há 4 dias
Porto, Portugal Host Wise Tempo inteiroJob Opening: Customer Experience Specialist HOST WISE is a game-changing property management company in Portugal, driven by a passion for revolutionizing the vacation rental and real estate investment sectors. We connect property owners, real estate investors, tourists, and digital nomads from all corners of the world. Lightning-fast Growth StartUp, we've...