Customer Experience Coordinator M/F

4 semanas atrás


Porto, Portugal Grabjobs Portugal Tempo inteiro

At Voltalia we are passionate about renewable energies We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on the regulated Euronext market in Paris since July 2014. Our Equipment, Trading and Distribution department is looking for a Customer Experience Coordinator , that will have the following responsibilities:
· Manage all the team responsible for the care and support of our customers (business-to-business)
· Create culture and processes to support business achievements and objectives in compliance with their customer service
· Create and optimize of internal processes and procedures
· Supervise the areas of Order Processing and Complaint Management
· Create and improve of relevant Customer Metrics
· Optimize and monitor the cooperation with the Sales teams
· Identify new tools and technologies to better serve the customer
· Map Customer Insight and Root Cause Analytics to identify improvements for the business line
· Identify potential risk issues and ensure full regulatory compliance and legal requirements
· Work with other departments as Sales, Finance, Marketing and Operations to negotiate and influence customer experience improvement
· Act as the voice of the customer across the organization
· Support team´s competences development and growth
· Support Finance and Quality team ensuring the regular reporting (customer's receivables, sales orders backlog, sales metrics, etc.)
· Supporting the team in all matters relating to customer care
REQUIREMENTS · Experience in similar functions of at least 5 years (Business Management degree is an advantage)
· Previous experience in renewable energy is an advantage
· Proficiency in English and Portuguese language (written and spoken)
· Experience with IT tools (MS Office, ERP, CRM)
· ERP and/or CRM Implementation experience
· Able to interpret MI/BI
KEY SKILLS · Strong strategic and customer focus
· Market Analyzes
· Excellent communication skills and capacity to adapt it to all levels
· Capacity to work autonomously and motivate others
· Capacity to work in a fast pace environmental
CONTRACT TYPE
Fixed-term Contract
CONTRACT DURATION LOCATION
Portugal, Porto
You may be interested in these vacancies



  • Porto, Portugal Voltalia Tempo inteiro

    Customer Experience Coordinator M/F At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating...


  • Porto, Portugal Voltalia Tempo inteiro

    Our Equipment, Trading and Distribution department is looking for a Customer Experience Coordinator, that will have the following responsibilities:· Manage all the team responsible for the care and support of our customers (business-to-business)· Create culture and processes to support business achievements and objectives in compliance with their customer...


  • Porto, Portugal Voltalia Portugal Tempo inteiro

    At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on...


  • Porto, Portugal Voltalia Tempo inteiro

    At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on...


  • Porto, Portugal Care to Beauty Tempo inteiro

    All Cosmetics At Your Fingertips_ We are an online beauty and skincare haven serving customers from over 150 countries. Driven by passion, our mission is to deliver the very best beauty products from renowned European brands straight to our global clientele. From beloved classics to niche indie brands, we pride ourselves on curating an expansive collection...

  • O&M Coordinator

    Há 1 mês


    Porto, Porto, Portugal GoSolar Tempo inteiro

    goSolar, a Proef Group company that operates in the field of renewable energies, namely photovoltaic and energy storage plants, is looking to recruit a O&M Coordinator (m/f).Description:Coordinating maintenance activities and managing technical teams;Participating in and leading maintenance activities;Evaluating and proposing the best solutions for...


  • Porto, Portugal Humana Portugal Tempo inteiro

    E-mail Entre para salvar Shorex Land Experience Coordinator na Mystic Cruises. Company Description Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the...

  • Import Coordinator

    Há 1 mês


    Porto, Portugal Ocean Network Express Tempo inteiro

    We are looking for a talented and competitive **Customer Service Coordinator **to join our **Porto **office who will play a key role in achieving our ambitious overall business objectives. As Customer Service Coordinator you are responsible for providing frontline responses to queries and requests from our clients. You take care of a consistently high...


  • Porto, Portugal Mystic Cruises Tempo inteiro

    Job DescriptionAs a Shorex Land Experience Coordinator, you will actively engage in coordinating and enhancing all shore excursion activities for our guests. Your primary responsibility will be to ensure seamless experiences for guests during their onshore adventures. Additionally, you will play a crucial role in guiding guests, providing instructions, and...


  • Porto, Portugal Sitel Tempo inteiro

    **Human Resources Coordinator - Porto, Portugal**: - Req ID#: 267031- Porto, Portugal, PT- Job Description: **Come and work with us.**: We are looking for a talented **Human Resources Coordinator** to join our HR team. As a **Human Resources Coordinator**, your daily responsibilities will include: - Provide support to the BU for a broad range of HR...


  • Porto, Portugal Mystic Cruises Tempo inteiro

    Job DescriptionAs a Water Sports/Land Experience Coordinator, you will actively participate in all water sports activities and Shorex experiences offered onboard. Your primary responsibility will be to guide guests, provide clear instructions, and prioritize their safety during various water-based activities. Additionally, you will engage with guests,...

  • Qms Coordinator

    Há 1 mês


    Porto, Portugal Voltalia Portugal Tempo inteiro

    At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on...


  • Porto, Portugal Voltalia Portugal Tempo inteiro

    At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on...


  • Porto, Portugal Grabjobs Portugal Tempo inteiro

    The Tribe "Prozis is a powerhouse product developing company. Every day we make new products. That is only possible because we developed our own proprietary technology that ensures that we bring you high quality, beautiful and fair priced products. We endure in our philosophy of a 4.0 vertical process, manufacturing in our own facilities or with the help of...


  • Porto, Porto, Portugal Colquímica Adhesives Tempo inteiro

    Na Colquímica Adhesives dedicamo-nos ao desenvolvimento, produção e comercialização de adesivos tecnológicos.Neste momento encontramo-nos a recrutar Regulatory Affairs Coordinator (m/f) para Susão, Valongo:Responsabilidades:Colaborar na gestão das Fichas de Dados de Segurança dos produtos comercializados pela empresa.Assegurar a regulamentação das...


  • Porto, Portugal Grabjobs Portugal Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...


  • Porto, Portugal Humana Portugal Tempo inteiro

    Water Sports/Land Experience CoordinatorCompany Description Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the...


  • Porto, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented **Human Resources Coordinator** to join our HR team. As a **Human Resources Coordinator**, your daily responsibilities will include: - Provide support to the BU for a broad range of HR responsibilities. - Support HR team in delivery of overall responsibilities, such as with HRIS administration and...


  • Porto, Portugal Foundever Tempo inteiro

    **Come and work with us.**: We are looking for a talented **Human Resources Coordinator** to join our HR team. As a **Human Resources Coordinator**, your daily responsibilities will include: - Provide support to the BU for a broad range of HR responsibilities. - Support HR team in delivery of overall responsibilities, such as with HRIS administration and...


  • Porto, Portugal Host Wise Tempo inteiro

    Job Opening: Customer Experience Specialist HOST WISE is a game-changing property management company in Portugal, driven by a passion for revolutionizing the vacation rental and real estate investment sectors. We connect property owners, real estate investors, tourists, and digital nomads from all corners of the world. Lightning-fast Growth StartUp, we've...