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Human Resources Coordinator

2 meses atrás

Porto, Portugal Sitel Tempo inteiro

**Human Resources Coordinator - Porto, Portugal**:

- Req ID#: 267031- Porto, Portugal, PT- Job Description:
**Come and work with us.**:
We are looking for a talented **Human Resources Coordinator** to join our HR team.

As a **Human Resources Coordinator**, your daily responsibilities will include:

- Provide support to the BU for a broad range of HR responsibilities.
- Support HR team in delivery of overall responsibilities, such as with HRIS administration and employment record-keeping/files maintenance, ensuring compliance, data integrity and information security.
- Ensuring the compliance of mandatory procedures, such as Health & Safety, employees' schedules, annual vacation plan, Labor Contracts
- Ensuring compliance with Start and Exit processes - Social Security communications
- Conducting audits of HR programs and recommending possible actions to improve existing processes
- Supports retention initiatives in the BU, such as retention Meetings with Agents
- Supports management and all employees within the BU
- Keep tracker all causes of employee absenteeism and attrition
- Participate and promote company's engagement activities/ initiatives
- Coordinate a team of Human Resources Generalists

To succeed in the role, **you will need to have**:

- Advanced level of** English** (at least C1) both verbal and written
- Excellent interpersonal/customer service skills.
- Ability to work independently and with a cross functional team.
- Excellent verbal and written communication skills.
- Excellent organization skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office.
- Ability to be flexible, adaptable to change and thrive in a team environment.
- High knowledge of all human resources functions including, employee relations, compensation, HRIS, benefits, employment laws, compliance issues, etc.
- Demonstrated critical thinking, problem-solving and employee relation abilities.
- Ability to maintain high level of professionalism and confidentiality.Experience in managing teams

**Education and experience**
- Preferable college degree or related work experience
- 3 years’ experience in human resources, customer service, or related field preferred
- Customer Support Industry experience will be a plus

**Specific Requirements (when necessary)**
- Availability to travel
- Out-of-hours support

**Benefits.**:

- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**:
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

**About Foundever**:
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Job Segment**:Employee Relations, Information Security, HR, HRIS, Human Resources, Technology, Customer Service

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