Technical Account Manager

Há 5 dias


Lisboa, Portugal Truphone Tempo inteiro

.1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT.1GLOBAL isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers. From cutting-edge eSIM solutions to reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all. But that's not all. We've recently unveiled a game-changer: BetterRoaming. This brand-new venture is your ticket to hassle-free and budget-friendly international roaming.We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights The Role We are looking for a talented customer-facing Technical Account Manager to join our Implementations Service Team. Your mission will be to provide outstanding customer service to our Customers by developing excellent customer relationship, setting customer satisfaction goals, and promoting high-quality standards and continuous improvement. What you will do: Plan and lead customer onboarding from start to finish. Support and assist customers in troubleshooting Service and Product issues. Maintain a relationship with technical customer counterparts. Manage internal stakeholders, prioritize, and unblock tasks affecting customer activities. Define and assess project risks, both technical and non-technical in nature, and effectively deploy mitigation plans. Work closely with Technology, Product and Business Development teams to understand the business requirements and ensure all the changes that need to be made considering existing feature set, gaps, and limitations. Responsible for technical, audit and process documentation update and compliance. Project Management. Requirements What you will bring: Demonstrated track record in improving operational performance and managing customer satisfaction. Minimum 3 years of customer facing project management or service delivery experience. Experience in Telecom IT or Engineering. Good understanding of management practices and techniques. Client-facing solid communication skills, with the capability to communicate at multiple levels in the organization. Ability to work in complex environments (multi-cultural/ multi-country/ geographically distributed teams). Ability to work under pressure, with a sense of responsibility and accountability for decisions taken. Working knowledge of customer service and product. Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment


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