Technical Support Specialist
2 meses atrás
The Technical Support Team at Smartex is committed to ensuring the seamless operation of our technology and services for our valued customers. We are a diverse and international company with a strong mission to make a positive impact on both our industry and the planet. We are seeking a highly motivated and skilled Technical Support Specialist to join our team and contribute to our mission. If you are passionate about providing top-notch technical assistance, have excellent problem-solving skills, and are eager to help drive our company's growth, this position offers an exciting opportunity to further develop your career in a dynamic and mission-driven environment Responsibilities Provide prompt and effective technical support to customers, assisting with troubleshooting and resolving issues related to our products and services; Ensure that customer inquiries and concerns are addressed promptly and in accordance with our service level agreements (SLAs); Document customer issues comprehensively in our ticketing system for tracking purposes and to identify opportunities for improvement; Monitor and analyze service metrics, thresholds, and key performance indicators to optimize our ticket resolution process; Implement and adhere toTechnical Support processes, policies, and tools documentation, contributing to their continuous improvement; Collaborate closely with our customer success, product, and engineering teams to provide comprehensive solutions to customer needs. Skills & Experience Bachelor's or Master's degree in a relevant field such as Information Technology or similar; +1 year of relevant experience in a related field; 2+ years of work experience in Linux and the ability to troubleshoot issues in this environment; Customer-focused and results-driven, with a passion for troubleshooting and finding efficient solutions to technical challenges; Excellent verbal and written communication skills in English, and extra points if in Italian and Turkish; Fast learner, ability to learn quickly, adapt to new technologies, and work in a dynamic and fast-paced environment ; Collaborative mindset and willingness to work closely with team members to achieve shared goals. Opportunities for growth and advancement in your career. Employee Benefits Employee Stock Options: Gain company shares and benefit from its success. Health Insurance: Comprehensive health coverage. Diverse and Talented Team: Work with an inspiring, multicultural, and talented team. Fast-Paced Environment: Thrive in a dynamic and fast-paced work environment within a rapidly expanding company. Impact on the World: Contribute to making a significant impact and shaping the future of the industry. Hybrid Work: Flexibility to work both remotely and at the office. Pet Friendly: Bring your furry friend to work and enjoy a pet-friendly environment. #J-18808-Ljbffr
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