Technical/Customer Support

2 meses atrás


Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

At KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of dedicated People Managers.Currently, we are seeking a Technical/Customer Support who's eager to continuing to evolve, thrives on challenges, and is ready to embark in a new opportunity.Responsibilities:- Engage with customers in English (French desired) for online shipping solutions and integrated systems; - Collaborate with a team of professionals to develop and troubleshoot solutions; - Provide training to internal and external stakeholders; - Support customers throughout solution development phases.Requirements:- Technical expertise in complex subjects; - Minimum of 3 years of experience with troubleshooting; - Proven ability to conduct in-depth research and analysis; - Experience in continuous improvement and implementing tools for goal achievement; - Ensure compliance withcompany processes, external regulations, and agreements.Offer:Empowering and respectful work culture where every voice matters; Personalized Coaching Program: Provided by in-house specialists, our People Managers; Continuous Learning: Join our tech meetups and online trainings; Dynamic Community Culture: From movie and quizz nights to dinners and our annual summer gathering, we believe in having fun together; Celebrating You: Through our Rocket Points Employee Rewards System, we constantly recognize your contributions.#J-18808-Ljbffr



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