Service Delivery Manager

4 semanas atrás


Porto, Portugal Hexa People Tempo inteiro

Our client is the leading pan-European exchange in the Eurozone with a unique federal model across the Belgium, Dutch, French, Irish, Norwegian, Portuguese, and Italian markets. They also operate a UK-based regulated securities market.
From raising equity to traded products, issuer services to market data, the company addresses the needs of our marketplaces, investors, and companies, playing a crucial role in connecting European businesses to capital markets, fostering economic growth, and providing listing opportunities for companies of varying sizes.
In the context of the ongoing Infrastructure and End User Services Integration plan within the Group, the Infrastructure department is hiring a new Service Delivery Manager position following a departure.
This Service Delivery Manager will have a key transversal role by building Monthly/Weekly reports regarding KPI, following vulnerabilities, and guaranteeing SLAs delivered to the different companies, organizing governance, leading remediation action plans when needed, and collecting audit evidence/documentation required.
Key Accountabilities As Service Delivery Manager, the candidate will be the privileged contact for the companies/entities for any Infrastructure and EUS specific topic, particularly vulnerabilities and audits.
On Vulnerabilities, the candidate will:
Manage Vulnerabilities reports on a weekly/monthly basis, providing specific views depending on requests.
Identify any vulnerabilities gaps according to the risks defined by Security teams and lead proactively some remediation plans with the technical teams.
Take the lead on processes and provide solutions.
Manage the vulnerabilities action plan, providing a specific view on KPI and progress for each company.
Prepare regular and ad-hoc reports on progress, financial status, risks, and issues.
On audit/regulation, the candidate will:
Contribute and analyze the elements required.
Collect and ensure they are delivered on due time.
Your Profile Minimum 7 years of experience with high potential.
Degree in Technology.
Background in IT domain mandatory. Infrastructure (Linux, Windows, AWS) is a plus.
Structured and rigorous approach.
Experience in vulnerabilities/reporting in a challenged and multi-project environment.
Strong interpersonal skills, excellent oral and written skills, with the ability to work in client-facing projects.
Flexibility and ability to work in environments with changing priorities.
Data analysis skills.
English language: fluent.
Software currently used: Excel , PowerBI, JIRA.
Knowledge in Python can be a plus.

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