Technical Support Specialist

1 semana atrás


Porto, Portugal Compleo Charging Solutions Ag Tempo inteiro

.Technical Support Specialist - EV Charger ABOUT I-CHARGING: i-charging is a technology company focusing on electric vehicle charging infrastructure. We have in-house developed offer, based on the deep knowledge of the sector, both on technology and market. We develop innovative hardware and software solutions that optimize our customer's operations, smooth user experience and the electric grid utilization. We want to be a global reference in the e-mobility sector, providing a distinctive offer and generating value for the community. POSITION SUMMARY: The overall responsibility for this role will be the functional testing, quality verification and customer support of i-charging DC chargers. DUTIES & RESPONSIBILITIES: Performs service activities, remote and field customer support, within guidelines and in compliance with internal & customer procedures and regulations; This means mainly: installation support, remote and on-field commissioning and start-up activities, repairs, maintenance, and instruction of use of chargers to ensure safe and effective customer operations; Planning the service activities according service level agreement requirements; Introduce continuous improvement methodologies to the service operations; Customer support on remote troubleshooting and after sales support; Provide training and technical workshops to develop local partners on maintenance competences and skills; Participate in testing DC charging solutions, this will include configurations and functional tests. INTERACTIONS & INTERFACES: Internally will interact with development and operations teams; Externally will interact with customers and partners to ensure customer support; Reports to Service Manager. SKILLS & COMPETENCIES: Ability to work effectively in a team environment and build strong working relationship; Excellent organizational skills and attention to detail; Knowledge in electricalpower testing, communications testing and Human Machine Interface (HMI) testing; Knowledge in communication protocols: TCP-IP,CAN-BUS, RS-485; Basic knowledge in Linux OS; Ability to multi-task, providing remote specialized technical support to customers all around the world; Affinity with testing new systems and not be afraid of troubleshooting; Have a very good knowledge of English (spoken and written); Experience in the EV industry, energy, or electrical industry is preferred; Willing to travel. A FINAL NOTE: You do not need to match every listed expectation to apply for this position. Here at i-charging, we know that diverse perspectives foster innovation, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. "Privacy Policy i-charging is the entity responsible for the collection and processing of the Applicants' Personal Data, and in this context, decides which data is collected, the means of processing and the purposes for which the data is processed


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