Engagement Specialist

2 semanas atrás


Porto, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

Procuramos alguém verdadeiramente apaixonado pelo cliente, com energia para ser o maior defensor dos nossos clientes e um agente da mudança na organização.

É fundamental que tenha entusiasmo, curiosidade e espírito crítico para garantir que a EDP Comercial ouve os clientes empresariais e melhora os produtos e serviços com base no feedback dos nossos clientes. Alguém com garra para trabalhar com equipas de toda a empresa para proporcionar interações que estimulam o entusiasmo do cliente. Alguém que levará a experiência do cliente para o próximo patamar.

Pronto para o desafio? Vamos entrar em contato

Responsabilidades ChaveRevisão de comunicações a cliente (comunicações escritas em diferentes formatos: email, carta, sms);Definição da estratégia de comunicação nos diferentes momentos da jornada de cliente, para diferentes produtos, diferentes personas segundo um planeamento multicanal;Coordenação com diferentes equipas para construção do conteúdo das comunicações e triggers de envio;Coordenação com equipas de digital, marketing analítico e marca para construção do layout das comunicações e envio das mesmas;Acompanhamento das métricas de envio das comunicações para tomadas de decisão e otimização das mesmas;Colaborar com diferentes departamentos e partes interessadas para perceber gaps na jornada de cliente a nível de comunicação e gestão de pain points;Personalização das comunicações para as diferentes personas identificadas no segmento empresarial;Centralização da visibilidade e gestão de todas as comunicações enviadas a cliente.CompetênciasLicenciatura em áreas técnicas (economia, gestão, engenharia, Línguas ou Comunicação/Marketing);Valorizada experiência em equipas de experiência do cliente, marketing, gestão de projetos, desenvolvimento de conteúdos e/ ou revisão de conteúdos;Capacidade de influenciar outras equipas para implementar as suas ideias e planos;Facilidade em comunicar por escrito e interagir com diferentes departamentos;Capacidade de auto-organização e capacidade de manter a calma ao trabalhar com prazos apertados;Perfil analítico orientado para resultados com conhecimentos de Microsoft Excel;Valoriza-se o conhecimento do mercado de energia e dinâmica de clientes empresariais;Idiomas valorizados: espanhol e inglês.Principais BenefíciosVencimento Base: 1500€;Subsídio de Alimentação 6€dia;Horário: Dias úteis 09h às 18h;Ferramentas de trabalho: computador portátil e telemóvel;Modelo híbrido: 3 dias em escritório e 2 dias em casa;Local de Trabalho: Porto / Lisboa.A Randstad tem a missão de se tornar a empresa mais equitativa e especializada de talentos a nível mundial e, por isso, reiteramos que damos as boas-vindas a pessoas com as mais diversas capacidades e experiências. Assumimos o compromisso de garantir que o nosso processo de recrutamento e contratação satisfaça as necessidades de todas as pessoas.

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