Community Engagement Specialist

2 meses atrás


Porto, Porto, Portugal Phiture Tempo inteiro

We are seeking a Community Recruitment Specialist to join our team at Mediaprobe. Our company is a leading media measurement company that is revolutionizing the way emotional impact is measured and quantified in media.

The Community Recruitment Specialist will play a key role in welcoming new users to our community and reactivating previous members, ensuring they feel supported and motivated to stay engaged.

Key Responsibilities:

Onboarding New Members: The Community Recruitment Specialist will guide new members through the onboarding process via phone calls, ensuring they are well-equipped to use the platform efficiently from day one.

Reactivation Campaigns: The Specialist will reach out to previous users who have become inactive, understanding their reasons for disengagement, and providing tailored solutions to encourage their return.

Community Members Engagement: The Community Recruitment Specialist will serve as a key point of contact for new and returning users, fostering long-term relationships through high-quality interactions.

Product Familiarity: The Specialist will be knowledgeable about our platform, providing community members with clear guidance, answering any questions, and offering troubleshooting assistance when needed.

Personalized Outreach: The Community Recruitment Specialist will develop and execute personalized calling strategies for different member segments, tailoring their approach to maximize engagement and panelist satisfaction.

Tracking and Reporting: The Specialist will monitor the effectiveness of onboarding and reactivation efforts, reporting on key metrics such as panelist satisfaction, engagement rates, and churn reduction.

Requirements:

Must have:

Fluent in English and Portuguese (written and spoken) – proficiency in both languages is essential.

Based in Porto or ability to come to our offices in Maia – this is a requirement.

Excellent Communication Skills – confident and engaging on the phone, with an ability to build rapport quickly.

Problem-Solving Skills – able to understand customer concerns and provide effective solutions.

Self-Motivated – proactive in reaching out to customers and following up on leads.

Customer-Centric Mindset – a genuine passion for helping users succeed.

Nice to Have:

Experience in sales or customer service roles, particularly in an outbound calling environment.

Familiarity with CRM systems to track and manage customer interactions.

Experience in customer retention strategies.

Knowledge of a third language, such as Spanish, is a plus.

At Mediaprobe, we offer a range of benefits to our employees, including health insurance, gym and padel lessons, psychology sessions, and a generous food allowance. We also offer a flexible work model and a team that thrives on a perfect blend of camaraderie and energizing atmosphere.

We are looking for someone who is passionate about helping users succeed and who is motivated to make a meaningful impact in the media measurement field. If you are an excellent communicator and enjoy helping others get the most out of their experience with Mediaprobe, we would love to hear from you.

Embrace the future of media measurement with us – where your skills meet innovation, and your ambitions find a home.



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