Community Engagement Manager

Há 6 horas


Porto, Porto, Portugal Phiture Tempo inteiro

We are breaking new ground in the media measurement field, and we're looking for a skilled Community Engagement Manager to contribute to our journey. As a key member of our team, you will play a crucial part in welcoming new users to our community and reactivating previous members, ensuring they feel supported and motivated to stay engaged.

Job Overview

We offer a unique opportunity to make a meaningful impact in the media measurement industry. Our ideal candidate is an excellent communicator with a passion for helping others get the most out of their experience with Mediaprobe.

Responsibilities:
  • Onboarding New Members: Guide new members through the onboarding process via phone calls, ensuring they are well-equipped to use the platform efficiently from day one.
  • Reactivation Campaigns: Reach out to previous users who have become inactive, understanding their reasons for disengagement, and providing tailored solutions to encourage their return.
  • Community Members Engagement: Serve as a key point of contact for new and returning users, fostering long-term relationships through high-quality interactions.
  • Product Familiarity: Be knowledgeable about our platform, providing community members with clear guidance, answering any questions, and offering troubleshooting assistance when needed.
  • Personalized Outreach: Develop and execute personalized calling strategies for different member segments, tailoring your approach to maximize engagement and panelist satisfaction.
  • Tracking and Reporting: Monitor the effectiveness of onboarding and reactivation efforts, reporting on key metrics such as panelist satisfaction, engagement rates, and churn reduction.
Requirements:
  • Mandatory Skills:
    • Fluent in English and Portuguese (written and spoken) – proficiency in both languages is essential.
    • Based in Porto or ability to come to our offices in Maia – this is a requirement.
    • Excellent Communication Skills – confident and engaging on the phone, with an ability to build rapport quickly.
    • Problem-Solving Skills – able to understand customer concerns and provide effective solutions.
    • Self-Motivated – proactive in reaching out to customers and following up on leads.
    • Customer-Centric Mindset – a genuine passion for helping users succeed.
  • Nice to Have:
    • Experience in sales or customer service roles, particularly in an outbound calling environment.
    • Familiarity with CRM systems to track and manage customer interactions.
    • Experience in customer retention strategies.
    • Knowledge of a third language, such as Spanish, is a plus.
What We Offer:
  • Competitive Salary: €9.60 per working day (tax-free).
  • Benefits Package: Includes health insurance, gym/Padel lessons, psychology sessions, 12 months of food allowance, and a monthly allowance for flexible expenses.
  • Hybrid Work Model: Balance flexibility and camaraderie with our dynamic work environment.
  • Team Perks: Enjoy parties, coffee breaks, and a vibrant atmosphere that fosters growth and innovation.


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