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The Technical Support Team at Smartex is committed to ensuring the seamless operation of our technology and services for our valued customers. We are a diverse and international company with a strong mission to make a positive impact on both our industry and the planet. We are seeking a highly motivated and skilled Technical Support Specialist to join our team and contribute to our mission. If you are passionate about providing top-notch technical assistance, have excellent problem-solving skills, and are eager to help drive our company's growth, this position offers an exciting opportunity to further develop your career in a dynamic and mission-driven environment Responsibilities Provide prompt and effective technical support to customers, assisting with troubleshooting and resolving issues related to our products and services; Ensure that customer inquiries and concerns are addressed promptly and in accordance with our service level agreements (SLAs); Document customer issuescomprehensively in our ticketing system for tracking purposes and to identify opportunities for improvement; Monitor and analyze service metrics, thresholds, and key performance indicators to optimize our ticket resolution process; Implement and adhere to Technical Support processes, policies, and tools documentation, contributing to their continuous improvement; Collaborate closely withour customer success, product, and engineering teams to provide comprehensive solutions to customer needs. Skills & Experience Bachelor's or Master's degree in a relevant field such as Information Technologyor similar; +1year of relevant experience in a related field; 2+ years of work experience in Linux and the ability to troubleshoot issues in this environment; Customer-focused and results-driven, with a passion for troubleshooting and finding efficient solutions to technical challenges; Excellent verbal and written communication skills in English, and extra points if inItalian and Turkish; Fast Learner, ability to learn quickly, adapt to new technologies, and work in a dynamic and fast-paced environment ; Collaborative mindset and willingness to work closely with team members to achieve shared goals. Opportunities for growth andadvancement in your careerEmployee Stock OptionsGain company shares andbenefit from its successHealth InsuranceDiverse and Talented TeamWorkwith an inspiring,multicultural, and talented teamFast-Paced EnvironmentThrive in a dynamic and fast-paced work environment within a rapidly expanding companyImpact onthe WorldContribute to making a significant impact and shaping the future of the industryHybrid WorkFlexibility to work both remotelyand atthe officeEnjoy a range of office perks, including snacks, coffee, and other amenitiesPet FriendlyBring your furry friend to work andenjoy a pet-friendly environment#J-18808-Ljbffr
