Customer Care Specialist

2 meses atrás


Braga, Portugal Salvador Caetano Tempo inteiro

Job Description Esta pessoa vai fazer parte da equipa de Marketing e Transformação Digital da KINTO e a sua missão passará por implementar o princípio de "Customer Listening" com o objetivo de melhorar e transformar a relação com a KINTO numa "first class experience".       Como é Ser Customer Care Specialist?
- Centraliza o feedback do cliente (reclamações, inquéritos de satisfação e estudos) - Trabalha o NPS de forma detalhada, analisando os comportamentos dos clientes - Propõe medidas para a retenção de clientes - Gere diferentes fontes de informação (redes sociais, email, chamadas telefónicas, whatsapp, entre outras) O que oferecemos: - Dia extra de férias - Seguro de saúde extensível ao agregado familiar - Seguro de vida - Descontos na compra de viaturas representadas pela Salvador Caetano - Vantagens na aquisição de produtos/serviços em diversas áreas (lazer, tecnologia, bem-estar, educação…) - Formação e desenvolvimento contínuo - Oportunidades de progressão de carreira - Integração no maior grupo automóvel português O que valorizamos: - Formação superior - Experiência de trabalho em serviço de apoio ao cliente - Bons conhecimentos de Inglês - Capacidade de análise de dados - Orientação para o cliente e capacidade de lidar com diferentes tipos de perfis  - Capacidade de multitasking e de atenção ao detalhe - Tem uma excelente capacidade de comunicação e mantém uma atitude empática, profissional e influenciadora com todos os stakeholders - É focado na satisfação do cliente e em lhe proporcionar uma experiência diferenciadora - É auto-motivado, curioso e gosta de criar impacto - Tem um gosto especial pelo setor automóvel - Tem um perfil analítico para determinar tendência e apresentar planos de ação para melhorar a experiência continua do Cliente Na Salvador Caetano ajudamos as Pessoas a moverem-se.
Na Salvador Caetano queremos contribuir para um futuro inclusivo e representativo.
Acreditamos que a diversidade de talento empodera as nossas equipas, cria ambientes propícios à inovação e contribui para a evolução do negócio.
Aqui incentivamos a diferença e incluímo-la.
Independentemente da idade, género, etnia ou religião, promovemos a igualdade de oportunidades e garantimos a integração numa cultura baseada na dignidade e respeito por todas as pessoas.



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