Sales Coach/trainer

3 semanas atrás


Porto, Portugal Webhelp Tempo inteiro

**Training & Quality**

**Location**
- Porto, Portugal***

Job Title:
Sales Coach/Trainer

**Job Description**:
Responsible for improving sales and quality performance of individual Sales and Service Representatives by monitoring their calls and coaching them individually and in groups on ways to improve their sales performance.
- Day to day delivery of daily transactional monitoring (remote, side-by-side, cross channel) to develop our advisors, identify areas of improvement and track progression through performance levels
- Ensuring a healthy competitive working environment minimising absenteeism & attrition
- Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services)
- Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills
- Facilitate ongoing development of individual advisors to enable swift progression through performance levels, act as a trusted mentor to help outliers develop & maintain high sales performance targets
- Work with Team Leaders and Quality Supervisor as appropriate
- Report on areas of opportunity identified in scripts and systems
- Document interaction with Sales and Service Representatives
- Manage underperformance taking into consideration development plans identified through transactional monitoring by supporting TL with necessary root cause and actions
- Track sales effectiveness of coaching through sales performance improvement
- 20% of time / minimum 8 hour a week demonstrating sales expertise through delivering KPI results via customer interactions

**Location**:
PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements:
English (required)

Time Type:
Full time2024-03-15
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents


  • Sales Coach/trainer

    1 semana atrás


    Porto, Porto, Portugal Webhelp Tempo inteiro

    Training & QualityLocation Porto, Portugal***Job Title:Sales Coach/TrainerJob Description:Responsible for improving sales and quality performance of individual Sales and Service Representatives by monitoring their calls and coaching them individually and in groups on ways to improve their sales performance. Day to day delivery of daily transactional...

  • Sales Trainer

    1 semana atrás


    Porto, Portugal Webhelp Tempo inteiro

    **Training & Quality** **Location** - Porto, Portugal*** Job Title: Sales Trainer (English and Portuguese) **Job Description**: The Sales Trainer coordinates training activities and coaching activities that will help maximize our sales team’s performance. Sales Trainer responsibilities include mentoring new salespeople, designing individual and team...

  • Sales Trainer

    1 semana atrás


    Porto, Porto, Portugal Webhelp Tempo inteiro

    Training & QualityLocation Porto, Portugal***Job Title:Sales Trainer (English and Portuguese)Job Description:The Sales Trainer coordinates training activities and coaching activities that will help maximize our sales team's performance.Sales Trainer responsibilities include mentoring new salespeople, designing individual and team training courses and...

  • Sales Trainer

    2 meses atrás


    Porto, Porto, Portugal Concentrix Tempo inteiro

    Job Title:Sales Trainer (English and Portuguese)Job DescriptionThe Sales Trainer coordinates training activities and coaching activities that will help maximize our sales team's performance.Sales Trainer responsibilities include mentoring new salespeople, designing individual and team training courses and preparing educational material. To be successful in...

  • Sales Trainer

    4 semanas atrás


    Porto, Porto, Portugal Concentrix Tempo inteiro

    Job Title:Sales Trainer (English and Portuguese)Job DescriptionThe Sales Trainer coordinates training activities and coaching activities that will help maximize our sales team's performance.Sales Trainer responsibilities include mentoring new salespeople, designing individual and team training courses and preparing educational material. To be successful in...

  • Personal Trainer

    Há 1 mês


    Porto, Porto, Portugal eBody Tempo inteiro

    És um personal trainer apaixonado por ajudar as pessoas a transformarem as suas vidas? Então, temos uma oportunidade única para ti.Não penses no convencional.Se és confiante, tens mente aberta, disponibilidade para aprender e reaprender, então estás no local certo: a eBody é o (teu) Futuro.Se queres que esta vaga seja tua, envia o teu CV para @ e...

  • Personal Trainer

    1 semana atrás


    Porto, Porto, Portugal eBody Tempo inteiro

    És um personal trainer apaixonado por ajudar as pessoas a transformarem as suas vidas? Então, temos uma oportunidade única para ti.Não penses no convencional.Se és confiante, tens mente aberta, disponibilidade para aprender e reaprender, então estás no local certo: a eBody é o (teu) Futuro.Se queres que esta vaga seja tua, envia o teu CV para @ e...

  • Personal Trainer

    4 semanas atrás


    Porto, Porto, Portugal eBody Tempo inteiro

    És um personal trainer apaixonado por ajudar as pessoas a transformarem as suas vidas? Então, temos uma oportunidade única para ti.Não penses no convencional.Se és confiante, tens mente aberta, disponibilidade para aprender e reaprender, então estás no local certo: a eBody é o (teu) Futuro.Se queres que esta vaga seja tua, envia o teu CV para @ e...


  • Porto, Portugal Pandora AS Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Porto and will contribute to the creation of training materials as well as ensuring...


  • Porto, Portugal Pandora AS Tempo inteiro

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Porto and will contribute to the creation of training materials as well as ensuring the...

  • Onsite Sales Trainer

    2 semanas atrás


    Porto, Portugal Pandora Tempo inteiro

    Porto, Portugal Scope - North Area  Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Porto and will contribute to the creation of training materials as well as ensuring the delivery of training through a variety of channels...

  • Onsite Sales Trainer

    2 semanas atrás


    Porto, Portugal Pandora Tempo inteiro

    Porto, Portugal   Scope - North Area  Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Porto and will contribute to the creation of training materials as well as ensuring the delivery of training through a variety of...

  • Agile Coach/scrum Master

    2 meses atrás


    Porto, Portugal We Are META Tempo inteiro

    **Are you an Agile Coach/Scrum Master? Become a Rhino join the #crash** **We are META **, more than a company **a TEAM **that will shake your idea about tech recruitment. Based in Évora but acting mainly in a remote way, we work with **national and international partners **in several areas with **offices across the country **. We are a **disruptive...


  • Porto, Portugal Pandora Tempo inteiro

    Porto, Portugal  Scope - North Area     Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Porto and will contribute to the creation of training materials as well as ensuring the delivery of training through a...

  • Technical Trainer

    2 meses atrás


    Porto, Portugal Critical Manufacturing Tempo inteiro

    Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor,...


  • Porto, Portugal Europcar Maroc Tempo inteiro

    Europcar Mobility Group is a global mobility services provider with a leading position in Europe. In the coming years, the Group's ambition is to become a leader in sustainable mobility services, driven by data, technology and people.Europcar Mobility Group offers to individuals and businesses a wide range of car and van rental services, be it for a few...


  • Porto, Portugal Europcar Mobility Group Tempo inteiro

    Descrição da empresa Europcar Mobility Group is a global mobility services provider with a leading position in Europe. In the coming years, the Group's ambition is to become a leader in sustainable mobility services, driven by data, technology and people. Europcar Mobility Group offers to individuals and businesses a wide range of car and van rental...


  • Porto, Porto, Portugal Europcar Mobility Group Tempo inteiro

    Descrição da empresa Europcar Mobility Group is a global mobility services provider with a leading position in Europe. In the coming years, the Group's ambition is to become a leader in sustainable mobility services, driven by data, technology and people. Europcar Mobility Group offers to individuals and businesses a wide range of car and van rental...


  • Porto, Porto, Portugal Europcar Maroc Tempo inteiro

    Europcar Mobility Group is a global mobility services provider with a leading position in Europe. In the coming years, the Group's ambition is to become a leader in sustainable mobility services, driven by data, technology and people.Europcar Mobility Group offers to individuals and businesses a wide range of car and van rental services, be it for a few...


  • Porto, Portugal Europcar Mobility Group Tempo inteiro

    Descrição da empresa Europcar Mobility Group is a global mobility services provider with a leading position in Europe. In the coming years, the Group's ambition is to become a leader in sustainable mobility services, driven by data, technology and people. Europcar Mobility Group offers to individuals and businesses a wide range of car and van rental...