Incident Manager
4 semanas atrás
**Job Description**:
**Do what you love**:
- You define processes, standards and guidelines for major incident and problem management
- You support the IT teams in proactively identifying, analyzing, prioritizing and documenting incidents, primarily at 3rd level and increasing the overall quality of service by creating best practices
- You act as the single point of contact for escalation management and interacting with relevant stakeholders (e.g., business departments or test, change and release management)
- You will have a supporting role in security incident or crisis management, if required
**Qualifications**:
**Come as you are**:
- You hold an university degree with a focus on information technology or several years of professional experience
- You have a good technical understanding of IT solutions (client/server systems, cloud-based solutions, IP and network infrastructure)
- You have got a good knowledge of ServiceNow as well as practical experience in the ITIL incident and problem management processes
- You are willing to work shifts and to participate in on-call duties outside office hours
- You communicate fluently in English and have a level-headed demeanor even in critical situations
Additional Information
Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 28 days of vacation, no dress code, a hybrid working model and flexible working hours. In our modern office, with new equipment, you can stock up on coffee at any time and spend your lunch break with colleagues in the on-site restaurant that provides healthy and delicious food for everyone.
Moreover, we offer you a super international working environment, numerous trainings for your individual development, participation in external conferences and we even organize internal dev & tech talks. It is very important to us that you can develop personally and grow within our company.
Furthermore, you can benefit from our Coverflex advantage system. With this system you can select the benefits you want - This way you can decide for yourself what you want to use your benefits for
In addition, your colleagues are pretty awesome. Which is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees. Otherwise, we live "work hard, play hard" - our parties are legendary We also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality and ideas.
**About us**:
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