Incident Manager
Há 1 mês
**Do what you love**:
- You define processes, standards and guidelines for major incident and problem management
- You support the IT teams in proactively identifying, analyzing, prioritizing and documenting incidents, primarily at 3rd level and increasing the overall quality of service by creating best practices
- You act as the single point of contact for escalation management and interacting with relevant stakeholders (e.g., business departments or test, change and release management)
- You will have a supporting role in security incident or crisis management, if required
**Come as you are**:
- You hold an university degree with a focus on information technology or several years of professional experience
- You have a good technical understanding of IT solutions (client/server systems, cloud-based solutions, IP and network infrastructure)
- You have got a good knowledge of ServiceNow as well as practical experience in the ITIL incident and problem management processes
- You are willing to work shifts and to participate in on-call duties outside office hours
- You communicate fluently in English and have a level-headed demeanor even in critical situations
**Additional Information**:
Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 28 days of vacation, no dress code, a hybrid working model and flexible working hours. In our modern office, with new equipment, you can stock up on coffee at any time and spend your lunch break with colleagues in the on-site restaurant that provides healthy and delicious food for everyone.
Moreover, we offer you a super international working environment, numerous trainings for your individual development, participation in external conferences and we even organize internal dev & tech talks. It is very important to us that you can develop personally and grow within our company.
Furthermore, you can benefit from our Coverflex advantage system. With this system you can select the benefits you want - This way you can decide for yourself what you want to use your benefits for
In addition, your colleagues are pretty awesome. Which is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees. Otherwise, we live "work hard, play hard" - our parties are legendary We also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality and ideas.
**About us**:
-
Incident Manager
4 semanas atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12094_Incident Manager_Lisbon **Descrição**: Service Manager **Perfil**: We are looking for Incident Manager to integrate a project in Lisbon. - Experience with major incident management and reporting; - Excellent communication skills with the Incident Process Owner; - Familiar with ITIL best practices. **Oferecemos**: - Personal...
-
Incident Manager
Há 1 mês
Lisboa, Portugal Noesis Tempo inteiro**Incident Manager** - Lisboa - Publicado em 30 de outubro de 2023**Descrição**: **Principais Tarefas e Responsabilidades**: - Monitorizar diariamente todos os incidentes/alterações e problemas para garantir que são respondidos dentro dos SLAs acordados pelos clientes. - Responsabilidade de envolvimento das equipas técnicas e priorização dos...
-
Incident Manager
Há 3 dias
Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we: Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
-
Incident Manager
Há 1 mês
Lisboa, Portugal Celfocus Tempo inteiro**Make an impact** by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative. **Be part of the team** that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital...
-
Incident Manager
Há 3 dias
Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
-
Incident Manager
Há 3 dias
Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
-
Incident Manager
Há 1 mês
Lisboa, Portugal Noesis Tempo inteiro**Description**: **Principais Tarefas e Responsabilidades**: - Monitorizar diariamente todos os incidentes/alterações e problemas para garantir que são respondidos dentro dos SLAs acordados pelos clientes. - Responsabilidade de envolvimento das equipas técnicas e priorização dos incidentes que estão a afetar os SLA - Capacidade de trabalhar e...
-
Incident Problem Manager
1 semana atrás
Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
-
Incident Problem Manager
1 semana atrás
Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
-
Incident Problem Manager
Há 1 mês
Lisboa, Lisboa, Portugal Neotalent Tempo inteiroWho are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
-
Incident Problem Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Neotalent Tempo inteiroWho are weFor over 20 years, Neotalent within Novabase group, has been the right answer to the greatest need digital transformation brings to organizations - Talent.We have a talent for that.We are specialists in developing people and combining them with the most ambitious projects. From software to complex engineering, from infrastructures to applications,...
-
Major Incident Management
4 semanas atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12097_Major Incident Management_Lisbon **Descrição**: Service Manager **Perfil**: We are looking for Major Incident Management to integrate a project in Lisbon. - 2/3 years experience in incident management; - ITIL Foundation v3/v4 Certification; - Good level of English. Nice to have: IT Service Management (ITSM) ServiceNow; - Communication...
-
Incident Manager
4 semanas atrás
Lisboa, Portugal SIXT Portugal Tempo inteiro**Job Description**: **Do what you love**: - You define processes, standards and guidelines for major incident and problem management - You support the IT teams in proactively identifying, analyzing, prioritizing and documenting incidents, primarily at 3rd level and increasing the overall quality of service by creating best practices - You act as the single...
-
Service Delivery Manager
3 semanas atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...
-
Service Delivery Manager
4 semanas atrás
Lisboa, Lisboa, Portugal WTW Tempo inteiroThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...
-
Service Manager
Há 5 dias
Lisboa, Portugal Wire It Tempo inteiroService Manager - Lisboa, Portugal - WIRE IT DescriçãoWIRE IT é uma empresa global especializada em serviços de TI. Somos apoiados por uma equipa com vasta experiência e que conhece o mercado de TI, permitido aos nossos clientes tomar as melhores decisões e atingir os seus objetivos.Procuramos, de momento, umService Manager para se juntar à nossa...
-
Manager Hse
1 semana atrás
Lisboa, Portugal Mansource Uk Ltd. Tempo inteiroProfile Manager HSEDo you have experience in leading safety initiatives in a major industrial project? Can you create a safer work environment? - We are looking for an HSE Manager to oversee a Turnaround project's health, safety, and environmental protocols. You will focus on the maintenance and overhaul of furnaces at a major industrial refinery. - Tasks &...
-
Product Manager/application Manager
Há 1 mês
Lisboa, Portugal Fox IT Tempo inteiroFox IT is a Portuguese consulting company that is, for the 2nd consecutive year, in the TOP of the 5% best SMEs in Portugal. Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers. We are looking for a **Product Manager/Application Manager **to join on our team**.** **Mandatory...
-
Branch Manager Lisboa
4 semanas atrás
Lisboa, Portugal Centauro Rent a Car Tempo inteiroReferencia oferta:BM LISBOA Descripción:BRANCH MANAGER LISBOA Empresa:CENTAURO PORTUGAL, L.D.A. Puesto:Branch Manager - LISBOA(LISBOA) - Publicado:23/02/2023 - Jornada laboral: Completa - Experiência mínima: 5 Años Características:The main responsibilities are: - Organization of team schedules to ensure proper customer service. - Ensure the correct...
-
Junior Test Environment Manager
Há 1 mês
Lisboa, Portugal Noesis Portugal Tempo inteiroA Noesis procura candidatos com o seguinte perfil: Principais Tarefas e Responsabilidades: Apoiar na implementação e manutenção de soluções de integração utilizando a plataforma TIBCO BusinessWorks, compreendendo as diferentes versões e funcionalidades. Identificar e analisar logs, realizar ajustes de configurações de memória e gerir instâncias...
