Incident Manager

Procuramos um Incident Manager para integrar um projeto no setor do retalho, com as seguintes responsabilidades: - Responsável pelo planeamento e coordenação de todas as atividades necessárias - Execução, monitorização e comunicação de todo os processos de incidente - Corrigir o desvio de um processo para a sua divisão/departamento em...

**Como vai ser o teu dia-a-dia?**: - O Incident Manager, internamente designado por Helpdesk Lead, deverá assegurar um acompanhamento próximo e eficaz da equipa, incentivando a qualidade do atendimento prestado e promovendo uma postura proativa e ambiciosa na resolução de incidentes e pedidos; - Gerir a resposta, resolução e análise posterior dos...

Who are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...

**WORKPLACE**:Lisbon (On-Site)**: **FUNCTIONS**: - Analyze trends in incident records, as well as detect duplicate and/or recurring incidents; - Monitor serious incidents and identify the risks of recurrences; - Analyze information about potential problems, coming from suppliers and partners; - Manage the entire lifecycle of a problem and monitor the...

Who are weFor over 20 years, Neotalent within Novabase group, has been the right answer to the greatest need digital transformation brings to organizations - Talent.We have a talent for that.We are specialists in developing people and combining them with the most ambitious projects. From software to complex engineering, from infrastructures to applications,...

Referência 12040_Cyber Security Incident Officer_Lisboa **Descrição**: Service Manager **Perfil**: - Knowledge of Banks sector; - Strong knowledge Security Incident Management Process / SOC; - Good knowledge of Microsoft Office suite, PowerBi. **Oferecemos**: - Personal accompaniment focused on Career Management; - Continuous and personalized...

**Do what you love**: - You define processes, standards and guidelines for major incident and problem management - You support the IT teams in proactively identifying, analyzing, prioritizing and documenting incidents, primarily at 3rd level and increasing the overall quality of service by creating best practices - You act as the single point of contact for...

**Job Description**: **Do what you love**: - You define processes, standards and guidelines for major incident and problem management - You support the IT teams in proactively identifying, analyzing, prioritizing and documenting incidents, primarily at 3rd level and increasing the overall quality of service by creating best practices - You act as the single...

**Make an impact** by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative. **Create and enhance projects** in Java, Pyhton, Angular, PHP,.NET and so much more while diving in the world of Blockchain, Artificial Intelligence, Data Science, Security and Internet of Things. **Be...

The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...

The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...

We have a challenge for you - Service Manager - Hybrid Model - Telecommunications Sector What we are looking for: - IT and Telco Services Manager; - Proactive management and monitoring of Incidents, Service Requests and Standard Changes; - Ensuring compliance with the SLA and monitoring, and managing the necessary evidence and reports; - Ensure the...

IT SERVICE MANAGER (HÍBRIDO LISBOA)Portuguese company hires for remote/hybrid work CANDIDATES MUST LIVE IN LISBON/PORTUGAL FLUENT PORTUGUESE AND ENGLISH (C1) Please send CV in EnglishDescriptionRole: IT SERVICE MANAGER Responsibilities: - Management of the production support teams; - Management of cross-cutting incidents; - Management of service...

**Profile Manager HSE**: Do you have experience in leading safety initiatives in a major industrial project? Can you create a safer work environment? We are looking for an **HSE Manager** to oversee a Turnaround project's health, safety, and environmental protocols. You will focus on the maintenance and overhaul of furnaces at a major industrial...

Referência 12297_Service Manager_Lisbon **Descrição**: Service Manager **Perfil**: - Expertise in service management (ITIL) and IT operations management; - Technical training in IT technology infrastructure; - Knowledge of the Cloud environment and principles (is a plus); - Good ability to manage relationships with a large number of stakeholders; -...

A Noesis procura candidatos com o seguinte perfil: Principais Tarefas e Responsabilidades: Apoiar na implementação e manutenção de soluções de integração utilizando a plataforma TIBCO BusinessWorks, compreendendo as diferentes versões e funcionalidades. Identificar e analisar logs, realizar ajustes de configurações de memória e gerir instâncias...

OPERATIONAL RISK MANAGER (JOB NUMBER: 2306GBK15468) **About the job** - The Operational Risk Manager is responsible for handling tasks pertaining to operational risk, deep diving into Global Banking Front-to-Ops processes with the constant ambition to mitigate the associated risks, while understanding the key challenges for each Business Line covered - The...

**Are you an Operations Manager? Become a Rhino join the #crash** **We are META **, more than a company **a TEAM **that will shake your idea about tech recruitment. Based in Évora but acting mainly in a remote way, we work with **national and international partners **in several areas with **offices across the country **. We are a **disruptive company...

A BYT é um spinoff da Boost IT que pretende utilizar todo o conhecimento e experiência criados ao longo de 4 anos, com uma equipa de gestão que conta com mais de 15 anos de experiência.Criada em Dezembro de 2021, após 4 anos de prestação do serviço de recrutamento especializado com grande sucesso sob a designação Boost IT.Durante estes 4 anos...

**Junior Test Environment Manager - all locations**: - Lisboa - Publicado em 12 de março de 2024**Descrição**: **Principais Tarefas e Responsabilidades**: - Apoiar na implementação e manutenção de soluções de integração utilizando a plataforma TIBCO BusinessWorks, compreendendo as diferentes versões e funcionalidades. - Identificar e analisar...