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German Customer Support for An Accommodation
3 semanas atrás
**PT**: Apoio ao Cliente Alemão para um Serviço de Reservas de Alojamento, Início 12.07 (escritório em Lisboa Oriente)
**Location: Lisbon, Portugal**
- **Possible start: 12.07**:
- It’s start-up project, you can have influence on it’s shape from the scratch
- **It’s office based position in Lisbon Oriente**:
- We don’t need any experience, we offer training
- **2 Shifts system**: Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays
Our client is Airbnb service. Their mission is to create a world in which anyone can belong anywhere. To this end, Airbnb enables millions of people around the world to use their space, passions and talents to become entrepreneurs. The community support team welcomes the Airbnb community on its way to building the world’s most loyal travel community through exceptional service. We are looking for reinforcements in the form of German-speaking employees for our team in Lisbon. We are looking for you, entrusted with the support of our customers.
**As a Customer Support you will**:
- Composing empathetic and customised messages when in contact with the users
- Investigate and resolve the complaint, provide detailed documentation of the circumstances, proceed with the investigation and justify the proposed resolution
- Process insurance policy administration or cancellation requests
- Manage escalated or urgent calls where customer may be very upset
**What do we expect?**
- **You speak native German**:
- **You speak communicative English - min. B2 level**:
- You live in Lisbon area or you are ready to relocate there
- You are customer-oriented and enjoy interacting with people
- You are ready to be the part of a startup project whose shape you will have a real impact on
**What do we offer?**
- **Possible start: 12.07**:
- Competitive salary and remuneration system (incl. meal allowance):
- 1283€ gross x 12months (or 1100€ gross x 14months-basic salary),
- up to 100€ gross monthly performance bonus,
- meal allowance: 7,23€ NET/day (approx 145€ NET/month in a voucher card)
- Fixed term, renewable full time employment contract for 6 months (according to the Portuguese law)
- **Complete online hiring process regulated**:
- 2 Shifts system: Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays
- **Office work system in our modern office in Lisbon -Oriente**:
- Private health insurance with a dental plan after 6 months in the company
- We are certified Great Place to Work for 4 years
**EU citizenship or a residence permit in Portugal is mandatory**
We look forward to you
Tagged as: Jobs in Portugal
Qualification
Entry level, Experience no needed, German Speaker
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