Customer Service Agent

3 semanas atrás


Porto, Portugal Personalbüro U. Herrmann Tempo inteiro

**Start: 17.03.23**

**Tasks**:
**As Customer Service Agent (M/F/d) for German + English you will support clients from one of the greatest Cryptocurrency Company**
**You will give customer support by handling customers’ questions and concerns about the product/service and therefore helping them with their needs.**
**From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience.**

**Profile**:
**Prior Customer Service Experience - is mandatory (minimum 6 months)**
**Fluency, verbal and written, in German**
**Independent level of English (minimum B2)**
**High curiosity about the cryptocurrency market**
**Ability to effectively communicate, both written and verbally**
**Skilled in multi-tasking & working under pressure**
**Fast learner, diligent worker**
**You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record)**

**Working hours**:
**Rotative shifts; Monday to Sunday; 7h - 22h; 8 hour shifts; 2 days off.**

**Workplace**:
PortoOffice **Park, Boavista (on-site)**

**Benefits**
**Relocation package**
**Salary: German + English: Base : 950.00 € Language bonus 450.00 € + Meal allowance: 167.86 €**

**Salary**: 1,567.00€ per month

**Experience**:

- CS: 1 year (preferred)
- crypto: 1 year (preferred)

**Language**:

- German C1 (preferred)
- English B2 (preferred)



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