Customer Sucess Management
4 semanas atrás
**Company Description**
Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions. Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.
In the Customer Success Management team you will be responsible for, namely, commercial management of our clients, proposals and lead qualification.
**Main Repsonsabilities**:
- Ensure the follow up of our customers in order to ensure their satisfaction;
- Identify business opportunities in existing customers as well as in leads generated through our dissemination platforms;
- Keep our CRM (Sales Force) and process tracking tables up to date.
**Qualifications**
- Academic Background: Degree, Master’s Degree or Post-Graduation in Communication or similars;
- Know-how of Microsoft Office tools (Excel, Word, Power Point);
- Excellent organizational and communication skills;
- Analytical thinking, problem management and client-orientation;
- Autonomy, dynamism, organization and rigor;
- Fluency in English.
**Additional Information**
- Fixed and variable remuneration, compatible with the experience presented.
- Service vehicle.
- Excellent conditions and working environment.
- Initial and continuous training, as well as possibility of evolution.
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