IT Helpdesk and Systems Technician

Há 17 horas

Lisboa, Portugal PRINCIPLE POWER Tempo inteiro

**Education Required**: Bachelor’s degree in Information Technology or Computer Science or similar field
**Position start**: ASAP

**About Principle Power**

Principle Power is a leading global technology and services provider for the floating offshore wind energy market. The WindFloat®, the company’s globally and proven floating platform technology, enables offshore wind turbines to be sited in any water depth or seabed condition, unlocking offshore wind potential worldwide and allowing projects to harvest the best wind resources. Principle Power acts as a trusted partner to developers, independent power producers, utilities, and EPCs, supporting its customers throughout the entire lifecycle of their projects. With 105 MW of cumulative capacity in operation or under advanced development and a multi-GW commercial pipeline globally, Principle Power is the market leader in floating offshore wind technology.

**General Description**

We are looking for an IT Helpdesk Technician, willing to join a high-performing, multi-cultural and dynamic team that is focused on positioning Principle Power as the global leader in the emerging floating wind sector.

Reporting to the Head of IT, this new team member plays a key role on solving the technical IT day to day hassle, and also enable business processes by providing integrated support, improving our productivity and efficiency and our day-to-day experience.

**Main Accountabilities**
- Diagnose and resolve all the issues our users face, providing them solutions as early as possible
- Troubleshoot both hardware and software issues and fix problems in computer systems
- Technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
- Accountable for the office data center maintenance
- Maintain the record of common issues related to customer complaints and report them to higher management
- Determine potential issues and get them resolved beforehand
- Manage support request queue across all users to ensure timely customer service
- Manage escalation process to ensure that appropriate measures are taken, as needed
- Provide deskside support as required, assist on users onboarding and offboarding processes
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on IT area processes and procedures
- Training computer and systems users

**Skills & Competencies**
- Minimum 3 years of directly applicable professional experience.
- Fluent in English (mandatory), other languages (French, Portuguese) would be a plus
- In-depth knowledge of computer systems, network infrastructure and cloud solutions
- Strong user knowledge of key Microsoft tools and Apps
- Hands on experience with diagnosing and resolving technical issues
- Always act with integrity and equity, in full compliance with processes and regulations
- Empathic and collaborate easily in a multi-cultural environment
- Attention to detail and problem-solving skills
- Strong organizational and time management skills, ability to manage multiple projects and deadlines
- Excellent written and verbal communication skills
- A dynamic, goal oriented, and open-minded personality who is used to work autonomously in an international environment
- Willingness to travel abroad to support responsibilities and to bridge the time gap between US and Europe or Europe and Asia, as may be required.
- proven experience in a similar role

**Other requirements**

Willingness to bridge the gap between all our offices outside Portugal, namely our US and Europe facilities and offices

Available to travel on a recurrent basis

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