Account Manager
5 meses atrás
**(We are supporting our client, Touch Inflight Solutions, to find a great Account Manager in Lisbon. Check it out)**
**About Us**:
Touch Inflight Solutions is a disruptive Content Service Provider focused on delivering the highest level of on-board experience for the aviation industry. Established in 2011, the company is based in Miami, FL, with two additional offices in Los Angeles, CA (at the heart of the IFE industry), and Lisbon, Portugal.
- At Touch, we understand what makes airlines unique, and we provide timely, complete, and effective solutions to lead them towards excellence. We're a lively and youthful service-oriented company, always present and involved in the industry. Our main goal is to provide customers with great content at the best rates.
- We have a qualified, resourceful, and empowered team that values respect for the airlines, respect for the suppliers, and respect amongst ourselves.**Key Responsibilities**:
As an Account Manager at Touch Inflight Solutions, you will play a crucial role in managing client relationships and ensuring the successful delivery of our services. Your responsibilities will include, but are not limited to:
- Building and maintaining strong relationships with clients, serving as the primary point of contact.
- Managing client accounts and ensuring their needs are met and expectations exceeded.
- Collaborating with various departments to coordinate the implementation of services and solutions.
- Providing exceptional customer service and promptly addressing any issues or concerns.
- Leveraging your account management experience to identify opportunities for upselling and cross-selling.
- Representing the company in client-facing interactions, maintaining a professional and knowledgeable demeanor.
- Occasionally traveling to meet with clients and attend relevant industry events (travel expenses covered).
**Qualifications**:
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 2-3 years of experience in Account Management, with some exposure to the aviation industry preferred.
- Previous experience in a Team Leader role outside of a call center environment will be considered a plus.
- Strong client-facing and customer service skills.
- Proficient in English at a C1/C2 level..
- Excellent teamwork and cross-departmental collaboration abilities.
- Based in the Greater Lisbon area, with the flexibility to visit the office as required (recommended twice a week).
- Availability for occasional travel as needed (travel costs covered).
**Benefits**:
- Competitive annual salary in the range of €25,000 (gross).
- €6 daily meal allowance.
- Health insurance coverage for the employee and eligible dependents (if under direct contract with the company).
- Provided with a MacBook Air and iPhone.
- 40-hour workweek with weekends and national holidays off.
**_ If you are a proactive and motivated individual with a passion for client engagement and a desire to contribute to the growth of our aviation services, we encourage you to apply. Join us in shaping the future of inflight experiences_
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