Customer Service Specialist I
Há 1 mês
The Customer Solutions Team in Portugal is the biggest one in EMEA They are the face of TE from and to the customer, dealing with customers from the Automotive BU that go from OEM to SEC. This is where you want to be
**Your tasks**:
- Creation and regular follow up of quotes in collaboration with Sales & ICS India
- Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS
- Coordination of Manual Order entry with support of ICS India
- Daily review and resolution of blocks including improvement actions to avoid re-occurrence
- Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
- Updating of Customer Profiles & Customer Master including x-references
- Follow up on open disputes /invoices with other departments like finance & Sales including credit creation with support of ICS India to ensure best possible A/R results
- Creation of returns with support of ICS India and follow up on aged open returns
- Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance
- Timely escalations towards planning and Customer Solutions Management to avoid high cost premium freight and line stoppages
- Review of STR Performance by CSR & Customer including improvement actions
- Review of billings/bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management
- Participation in daily GO-Meetings and highlighting of issues and improvement ideas
- Usage of TEOA Tools to ensure high quality standards
- Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence
- Regular follow up of drop shipment orders
- Active participation in weekly team and TEOA meetings
- Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
- Monthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience
- Working on Customer Service KPI´s
- Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply Chain
- External communication with Customers, Carriers & WH
- Addressing the need and consequent follow up for LTSD with support of ICS India
- Creation and regular follow up of quotes in collaboration with Sales & ICS India
- Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS
- Coordination of Manual Order entry with support of ICS India
- Daily review and resolution of blocks including improvement actions to avoid re-occurrence
- Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
- Updating of Customer Profiles & Customer Master including x-references
- Follow up on open disputes /invoices with other departments like finance & Sales including credit creation with support of ICS India to ensure best possible A/R results
- Creation of returns with support of ICS India and follow up on aged open returns
- Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance
- Timely escalations towards planning and Customer Solutions Management to avoid high cost premium freight and line stoppages
- Review of STR Performance by CSR & Customer including improvement actions
- Review of billings/bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management
- Participation in daily GO-Meetings and highlighting of issues and improvement ideas
- Usage of TEOA Tools to ensure high quality standards
- Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence
- Regular follow up of drop shipment orders
- Active participation in weekly team and TEOA meetings
- Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
- Monthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience
- Working on Customer Service KPI´s
- Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply Chain
- External communication with Customers, Carriers & WH
- Addressing the need and consequent follow up for LTSD with support of ICS India
**What your background should look like**:
- University or Technical Degree
- Experience in Customer Service or Sales of min 2 years is desirable
- Knowledge in SAP, Outlook, Microsoft Office
- Fluent in English and other language skills is a plus
- Very good customer and service orientation required
- Focus on problem solving
**Competencies**:
- Values: Integrity, Accountability, Teamwork, Innovation
Temos outros empregos actuais relacionados com esta área que pode encontrar abaixo
-
Customer Service Specialist I
3 semanas atrás
Évora, Portugal TE Connectivity Tempo inteiroTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist I
3 meses atrás
Évora, Portugal TE Connectivity Tempo inteiroTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist I
2 semanas atrás
Évora, Portugal TE Connectivity Tempo inteiroCustomer Service is the voice to and from the customer. Every CSR is responsible for support towards the customer.What your background should look like:Commercial education Experience in Customer Service of min 2 years is desirable PC knowledges in SAP, Outlook, Microsoft Office Fluent in English Fluent in another European language except Portuguese Very...
-
Customer Service Specialist I
2 semanas atrás
Évora, Portugal TE Connectivity Tempo inteiroThe Customer Solutions Team in Portugal is the biggest one in EMEA They are the face of TE from and to the customer, dealing with customers from the Automotive BU that go from OEM to SEC. This is where you want to beYour tasks: Creation and regular follow up of quotes in collaboration with Sales & ICS India Monitoring of Order income via EDI including daily...
-
Customer Service Specialist
2 semanas atrás
Évora, Portugal TE Connectivity Tempo inteiroCustomer Solutions is the voice to and from the customer. Every CSR is responsible for support towards the customer. **Responsibilities**: - Creation and regular follow up of quotes in collaboration with Sales & ICS India - Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS - Coordination of Manual Order...
-
Customer Service Specialist
2 semanas atrás
Évora, Portugal TE Connectivity Tempo inteiroCustomer Solutions is the voice to and from the customer. Every CSR is responsible for support towards the customer.Responsibilities: Creation and regular follow up of quotes in collaboration with Sales & ICS India Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS Coordination of Manual Order entry with...
-
French Customer Advisor Specialist
2 semanas atrás
Évora, Portugal Humana Portugal Tempo inteiroFrench Customer Advisor Specialist (Remote in Portugal) Speak French? A new challenge is coming Do you enjoy taking on new challenges? Consider working as a French Customer Advisor Specialist remotely in PortugalYour Role as a Remote Customer Advisor:Represent a worldwide brand;Deliver high-quality service across multiple support platforms;Develop customer...
-
Senior Supervisor
4 semanas atrás
Évora, Portugal TE Connectivity Tempo inteiroThe Customer Solutions Team in Portugal is the biggest one in EMEA! They are the face of TE from and to the customer, dealing with customers from the Automotive BU that go from OEM to SEC. This is where you want to be! Every Senior Supervisor needs to lead his/her team in the best possible way to deliver an Extraordinary Customer Experience while defending...
-
Customer Service Associate
3 meses atrás
Évora, Portugal TE Connectivity Tempo inteiroThis position is the central point of contact for customers in the household appliances segment and will take care of all daily operational requirements, from inquiry and pre order needs, through all post order activities. The position requires significant day to day contact with customers as well as with TE employees in the sales, materials management,...
-
Customer Service Support Advisor
2 semanas atrás
Évora, Portugal City Job Offers Tempo inteiroCustomer Service Support (German market) Would you like to boost your career working in digital marketing?Do you like online advertising and new technologies?If you are motivated, creative and open-minded, we would like to meet you!Experience living abroad, start your digital marketing, and enjoy the great Portuguese lifestyle.German Customer Support for...
-
Account Specialist
2 semanas atrás
Évora, Portugal TE Connectivity Tempo inteiroThe Customer Solutions Team in Portugal is the biggest one in EMEA They are the face of TE from and to the customer, dealing with customers from the Automotive BU that go from Original Equipment Manufacture to Strategic Emergent customers. This is where you want to beYour tasks and responsabilities: Creation and regular follow up of quotes Monitoring of...
-
German Account Specialist
2 semanas atrás
Évora, Portugal TE Connectivity Tempo inteiroThe Customer Solutions Team in Portugal is the biggest one in EMEA They are the face of TE from and to the customer, dealing with customers from the Automotive BU that go from Original Equipment Manufacture to Strategic Emergent customers. This is where you want to beYour tasks: Creation and regular follow up of quotes in collaboration with Sales & ICS India...
-
Account Specialist Fluent in French
4 semanas atrás
Évora, Portugal TE Connectivity Tempo inteiroCustomer Service is the voice to and from the customer. Every CSR is responsible for support towards the customer. **Main tasks**: - Daily review and resolution of blocks including improvement actions to avoid re-occurrence - Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence - Updating of Customer...
-
Account Specialist Fluent in English
4 semanas atrás
Évora, Portugal TE Connectivity Tempo inteiroCustomer Service is the voice to and from the customer. Every CSR is responsible for support towards the customer. **Main tasks**: - Daily review and resolution of blocks including improvement actions to avoid re-occurrence - Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence - Updating of Customer...
-
Account Specialist Fluent in French
2 semanas atrás
Évora, Portugal TE Connectivity Tempo inteiroCustomer Service is the voice to and from the customer. Every CSR is responsible for support towards the customer.Main tasks: Daily review and resolution of blocks including improvement actions to avoid reoccurrence Daily review and resolution of incomplete orders including improvement actions to avoid reoccurrence Updating of Customer Profiles & Customer...
-
Technical Support Specialist
3 semanas atrás
Évora, Portugal Optiply Tempo inteiro**About us**: About us Optiply is located at the intersection of three fast-growing industries: Software as a Service, Artificial Intelligence and E-commerce. With our smart purchasing software, we now offer to more than 300 web shops and wholesalers access to the same tool on the basis of monthly subscriptions. With Optiply, our clients can predict sales...
-
Évora, Portugal TE Connectivity Tempo inteiroSenior Specialist, Trade Compliance EMEA - GTS AUT 1At TE, you will have the opportunity to collaborate with a diverse group of professionals from various industries to contribute to a safer, sustainable, and more interconnected world.Overview of the RoleWe are establishing a top-notch Global Trade Services (GTS) team and the Senior Specialist for GTS -...
-
Continuous Improvement Specialist
Há 1 mês
Évora, Portugal TE Connectivity Tempo inteiro***: The CTO Excellence team is looking to hire a Continuous Improvement Specialist who will be responsible for the deployment of our Lean Business System (TEOA) and leading Continuous Improvement initiatives in AD&M across the Engineering function. The Continuous Improvement Analyst will be a Continuous Improvement expert in tools and methodologies such as...
-
Technical Support Specialist
2 semanas atrás
Évora, Portugal Optiply Tempo inteiroAbout us:About usOptiply is located at the intersection of three fast-growing industries: Software as a Service, Artificial Intelligence and E-commerce. With our smart purchasing software, we now offer to more than 300 web shops and wholesalers access to the same tool on the basis of monthly subscriptions. With Optiply, our clients can predict sales and...
-
Évora, Portugal TE Connectivity Tempo inteiroAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewWe are building a world class Global Trade Services (GTS) organization and the GTS - Automotive Business Unit senior specialist (based in Portugal) plays a critical role in supporting trade...
