Customer Service Specialist I
7 meses atrás
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
**Responsibilities**:
- Daily review and resolution of blocks including improvement actions to avoid re-occurrence
- Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
- Updating of Customer Profiles & Customer Master including x-references
- Timely escalations towards planning and Customer Solutions Management to avoid high cost premium freight and line stoppages
- Participation in daily GO-Meetings and highlighting of issues and improvement ideas
- Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence
- Regular follow up of drop shipment orders
- Active participation in weekly team meetings
- Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
- Monthly review of Customer Satisfaction results with Management
- Working on Customer Service KPI´s
- Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply Chain
**What your background should look like**:
- Commercial education
- Experience in Customer Service of min 2 years is desirable
- PC knowledges in Outlook, Microsoft Office
- Fluent in English
- Fluent in another European language except Portuguese
- Very good customer and service orientation required
**Competencies**:
- Values: Integrity, Accountability, Teamwork, Innovation
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