Global Customer Support Specialist for Swiss Telecommunication

3 semanas atrás


Évora, Évora, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro

Are you a highly motivated and customer-oriented individual with excellent German language skills? We are partnering with a leading BPO to strengthen their Sofia operation in Bulgaria. As a dedicated Customer Support Expert, you will play a crucial role in handling customer inquiries, concerns, and issues for a prominent Swiss Telecommunication giant.

Your Role

  • Assist customers through various channels (incoming calls)
  • Analyze and resolve customer inquiries
  • Provide information on administrative and technical inquiries (products, invoices, etc.)
  • Making changes to the system
  • Forwarding issues or calls to other departments

Requirements

  • German proficiency at C1 level or higher is a must
  • English and/or Bulgarian is an advantage, but not mandatory
  • Customer-oriented mindset and behavior
  • Excellent organizational and communication skills
  • Good knowledge of MS Office
  • Willingness to work in shifts

Offer

  • Competitive base salary: €12,500 per month (estimated annual salary: €150,000)
  • Relocation support if not based in Bulgaria with flight and housing paid
  • Schedule: Monday-Sunday between 08h-22h, 8 hours per day / 40 hours per week
  • Friendly work atmosphere and positive environment with a good work-life balance
  • A multinational environment with a strong connection to British corporate culture
  • Great benefits such as health insurance, food vouchers, and transportation allowance
  • Opportunity to connect and learn with colleagues on an open, inclusive platform


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