Administrative Operations Team Leader

1 semana atrás

Lisboa, Portugal Willis Towers Watson Tempo inteiro

**The Company**

Do you want to be part of a strategic project, focused on innovation and excellence, delivering client value? Are you prepared to be part of the Lisbon Regional Delivery Hub? The Lisbon hub differentiates from other hubs by partnering with consulting teams across Europe to deliver client value through technical expertise, innovation and streamlined solutions.

The Lisbon hub is a Willis Towers Watson hub of excellence that supports WTW’s consulting operations in the United Kingdom (UK) and Western Europe (WE). Working in close partnership over the last 12 years with consulting teams, software developers, and business specialists, the Lisbon hub has grown into a +175 colleague operation through a strong commitment to operational excellence, value creation, client focus, integrity and respect. Together we transform tomorrow.

At WTW, we are working on two interrelated areas critical to organizations and the people who fuel them. Together, they drive productivity and engagement. They underpin culture and business performance. Managed well, they represent some of the most fruitful investments organizations make. We uncover issues that improve population health, build skills and enhance financial well-being.

**The Role**

As the Team Leader of Administrative Operations, you will play a crucial role in overseeing and optimizing the administrative functions within the organization. This includes strategic planning, team leadership, and ensuring the effective execution of insurance and HR operations.
- Y _our **key responsibility **will be to serve as a key liaison between the administrative team, senior management, insurers, and clients, fostering a collaborative and results-driven environment.

You’ll be managing your team of administrative officers and perform the following **tasks**:

- **Supervision and leadership**:

- Oversee and lead a team specializing in Insurance and HR Operations
- Provide guidance, support, and mentorship to team members to ensure optimal performance.
- Foster a collaborative and results-driven team culture.
- Conduct training sessions for the administrative team to enhance their skills and keep them abreast of industry trends.
- Facilitate professional development opportunities for team members.
- **Insurance and HR oversight**:

- Manage and review the insurance contract validations and other insurance-related tasks.
- Ensure the HR extranet is effectively managed, with updated and user-friendly documents.
- Oversee the coordination of data transfers and respond to complex HR-related inquiries.
- **Process optimization**:

- Continuously identify opportunities for process improvement in insurance operations and HR administration.
- Streamline workflows, enhancing efficiency and accuracy in administrative tasks.
- **Performance metrics**:

- Serve as the primary point of contact for senior management regarding administrative operations.
- Collaborate with insurers, clients, and internal departments to maintain effective communication channels.
- Establish and monitor key performance indicators (KPIs) to assess the effectiveness of administrative operations.
- Analyze data and prepare reports for senior management on a regular basis.

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