Ukrainian Customer Service Representative
4 meses atrás
**About the company**:
Our client is a worlds leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across many other professional domains.
**Your Role**:
- Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
- Provide pre and post-sales support for all self-service products;
- Provide product and tool support to enhance clients experience;
- Identify and solve problems technical bugs and ads delivery issues;
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
- Provide vital product insights and feedback from our customers to engineering.
**Requirements**:
- Fluent command of Ukrainian
- Good level of English (min. B2)
- Interest in digital technologies
- No experience needed but would be an asset
- Excellent soft and communication are a must
**CONTRACT**:
- Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
- Private health insurance after contract signature (additionally to the standard insurance).
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