Digital Customer Manager

6 meses atrás


Porto, Portugal Makro Portugal Tempo inteiro

Descrição da empresa

A MAKRO é filial portuguesa do Grupo METRO, líder no mercado da grande distribuição. Estamos presentes em 25 países e o nosso propósito é viver a paixão pela gastronomia portuguesa, levando ao mundo a sua diversidade.

Somos uma empresa global que atua localmente. Os nossos produtos e serviços definem os padrões para o futuro: foco no cliente, inovação tecnológica e modelos de negócios sustentáveis. Somos o parceiro de excelência do canal HoReCa.

Descrição do emprego
**O TEU DESAFIO**

Reportando ao Digital Area Manager, a sua missão consiste no cumprimento dos objetivos de desenvolvimento de ferramentas digitais, bem como implementação de ferramentas de gestão “Dish” e “Menu Kit”. Fazer a prospeção e angariação de novos clientes, a reconversão de inativos, bem como garantir o acompanhamento de uma carteira de clientes, com o objetivo claro de desenvolver mais negócio. Deve promover a interação e sinergias com a equipa da Sales Force e KAM, como forma de potenciar o posicionamento da makro em todos os canais.

**IRÁS TER COMO RESPONSABILIDADES**
- Desenvolvimento de ferramentas digitais, implementação de ferramentas de gestão Dish e Menu Kit, e acompanhamento dos clientes em carteira com o objetivo de aumentar a share of wallet;
- Analisar as necessidades de clientes existentes/potenciais
- Apresentar e promover produtos /soluções a clientes atuais e potenciais;
- Colaborar ativamente com a equipa da sales force e KAM;
- Estabelecer, desenvolver e manter relações comerciais positivas com os clientes;
- Analisar o potencial do território /mercado, acompanhando os targets definidos;
- Atuar como um agente da Transformação Kultural e embaixador dos princípios orientadores da makro.

Qualificações
**PRINCIPAIS REQUISITOS**:

- Habilitações mínimas ao nível de Licenciatura (preferencial);
- Conhecimentos do canal digital;
- Forte orientação comercial e para a concretização de objetivos;
- Elevadas competências relacionais;
- Bons conhecimentos de inglês;
- Excelente capacidade de relacionamento interpessoal e espírito de equipa;
- Orientação para os objetivos e resultados;
- Dinamismo e pro atividade;
- Polivalência e flexibilidade.

Informação adicional
**COM A MAKRO IRÁS TER**:

- Integração num grupo empresarial sólido e em expansão;
- Ambiente de trabalho dinâmico;
- Oportunidade constante de aprendizagem e formação.



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