B2b Customer Lead

1 semana atrás


Lisboa, Portugal Next Station Tempo inteiro

**Who will you be working for?**:
Our partner is in the **sleep tech** industry. They provide B2B services internationally with effective solutions to satisfy their customers' needs.

**Their core mission**: provide the best experience for their customers.

**Q&As**:

- **Do you sponsor visas?** We do **not** sponsor visa for this job
- **Where is this position based?** This position is based in **Lisbon, Portugal**:

- **Is there room for salary negotiation?** Of course Salary calculations are based on your profile
- **What are the working hours?** This position is a full time position
- **Is there a WFH policy?** Yes you can work remotely **2 days** per week

**What is this job about?**:
As a **B2B Customer Lead**, you will focus on the performance of the Customer Service processes within the **European** Market, by providing best in class customer experience for retailers.

**Your challenges**:

- Search for financial and operational efficiencies to help **standardize** B2B Customer Service in the **European market**:

- Define, lead and prioritize strategic initiatives for the customers such as:

- Implementation of centralized CS team
- Feedback surveys
- self-service support tools such as a chat-bot
- 2nd level support processes
- Implement, analyze and report KPI's for **customer success**:

- Conduct the service improvement in collaboration with other teams (operations, logistics, and key account managers)
- Ensure a **smooth processing** of our customers **needs** (inquiries, returns and complaints) and lead the responsible agents on issues
- Take decisions independently regarding your work

**What do you need to come & join?**:

- Language skills**:Advanced level** in **English** (C1+)
- Minimum **3 years** of experience in areas of **contact center**:

- Minimum **3 years** of **team management** experience
- You can use MS-Office, especially Excel, in your sleep
- Strong **leadership** and **problem-solving** skills
- Ability to **act quick** on the **uptake** and have an **analytical approach** to new tasks and problems
- Ability to prioritize your work

**Your mindset**:

- Strong interest in **Customer Service**:

- Can-do attitude and **motivated**:

- Comfortable in a startup environment
- Autonomous and **solutions oriented**:

- **Independent** and structured way of working
- Great **communication** and **organizational** skills
- Ambitious
- Independent and **autonomous**
- Are you ready to boost your experience in an international company? It's time to apply Or tell a friend about this position :)._


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