Gbs - Performance & Compliance Specialist

2 meses atrás

Lisboa, Portugal Syensqo Tempo inteiro

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Syensqo Job Grade: S16

**_Job Overview and Responsibilities_**

Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation.

Join us in one of our three service centres: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.

The incumbent will deliver HR service quality and performance according to the service catalog:
Key Responsibilities:

- Performance Management & Reporting
- Monitor the satisfaction of the whole HR Service Line and Operations with a special attention to the interconnections between the various HR teams and with the main partners.
- Participate in the annual target settings in terms of KPI/OPI in line with the ambition for standardization, automation and compliance.
- Organize and manage a monthly/quarterly performance review for the Provisioning Service Unit to check performance, issues and corrective plans.
- Monitor KPIs evolution and progress and to provide alerts in case of deviation.
- Propose action and ensure a global follow up for performance improvement plans.
- Build and contribute to standard report to reinforce performance and compliance.
- Inform the internal customers and other stakeholders regularly about the performance of the services delivered.
- Coordinate actions on complaints across several HR Fields
- Collaborating, scrutinizing, and enhancing, through continuous improvement, processes and tools managed by HR Service Line
- To be an active participant and cooperate with different stakeholders to support Global Business Services and lead projects, as required as needed.
- Have a presence and be able to impact and influence at all levels of the business in an assertive way.
- Compliance
- Monitor and control internal or external audit and control results based on standard reports, dashboard, reliable controls and alerts to drive compliance quality.
- Implement improvement compliance performance initiatives when required linked to HR strategy and driving value generation.
- Propose and promote procedure improvements to service manager and team leaders.

**_Education and Experience_**
- University degree in Human Resources or related field preferred (but not critical).
- Minimum 5 years of experience in HR process and monitoring KPIs dashboard and HR IT Process tools (SAP, BW, etc)
- Experience working in an HR role for multi-country, regional or global scope.
- Experience on support, training, and promotion actions around.
- Experience in the areas of customer service, process management & optimization is also helpful.
- Experience in dealing with different and demanding stakeholders, with problem-solving mindset and hands-on attitude.

**_Must-have skills_**
- Good analytical skills
- Good communication skills, with the ability to facilitate meetings and trainings.
- Process optimisation, Agile and Problem solving - with a Performance management focus.
- Advanced in Excel is a plus.

**_Must-have language skills_**

English required

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