Service Desk- German and English

3 semanas atrás


Braga, Portugal TRIANGLE TALENT PORTUGAL Tempo inteiro

**To join our client team in Portugal, we are now recruiting multilingual team members, fluent in German and English, to support the service desk in BRAGA.**

You will offer assistance to customers and ensure they have a high-quality experience with the company, as well as work closely with your team colleagues to contribute to the resolution of incidents and requests to agreed service levels.

Role Purpose
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation, and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services

**Requirements**:

- Proven working experience in providing help desk support
- Proficiency in English and German
- Working knowledge of help desk software, databases and remote control or similar
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation

**Offer**:

- Competitive salary and bonuses
- Employment with the possibility of a permanent contract
- Life insurance and private health insurance extensive to family members for free and since the first day of employment
- Work life balance with part-time/full-time schedules available and 25 annual leave days
- International career in a dynamic and enthusiastic environment
- Training and internal career progression plan upon hiring
- Training and international career progression plan upon hiring
- Dynamic and enthusiastic work environment with colleagues from more than 60 countries
- The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)
- Great Facilities at Central locations well served by public transportation, bicycle access and services
- If you are moving to Portugal, we also offer the support of our Welcome Buddy to help you settle in.
- GERMAN/ENGLISH/BRAGA

**Tipo de oferta**: Período Integral, Integral/Full-time

**Benefícios**:

- Acesso à internet
- Seguro de vida
- Seguro saúde
- Trabalho remoto
Horário de trabalho:

- De segunda à sexta-feira
Possibilidade de deslocação diária/mudança de residência:

- Braga, Distrito de Braga: Deslocar-se diariamente ou disposto a mudar-se para o local da oferta com um pacote de relocalização disponibilizado pela empresa (preferencial)



  • Braga, Portugal Nordicjobsworldwide.Com Tempo inteiro

    Service Desk Employee with German languageOur client offers business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.A European leader in the energy sector has trusted our client to transform their Service Desk on a global level. To be successful in...

  • Service Desk

    2 semanas atrás


    Braga, Portugal akapeople Tempo inteiro

    **Descrição da Oportunidade de Emprego**: **Direct Integration in our Client, Full-time** **Location: Braga, Hybrid** Are you a Service Desk who wants to work in an outstanding company? You must keep reading then! Our client is **Continental**, a multinational company and a worldwide reference in the automotive industry. **Continental** develops...

  • Service Desk Agent

    2 semanas atrás


    Braga, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading tech company that is looking to recruit a French speaking Service Desk Agent to join their team. Position: Service Desk Agent Location: Braga, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond...

  • Service Desk Agent

    Há 2 dias


    Braga, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading tech company that is looking to recruit French speaking Service Desk Agent to join their Braga office. Position: Service Desk Agent Location: Braga, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and...


  • Braga, Portugal Cegid Tempo inteiro

    **About us **:Come and experience a variety of jobs, join us! Cegid is an international group with over 4,400 employees in more than 20 countries who support professionals in the fields of accounting, payroll and human resources, ERP, taxation and retail. Cegid designs useful and innovative management solutions for its customers, in order to become their...

  • Service Desk Technician

    7 meses atrás


    Braga, Portugal Cegid Tempo inteiro

    **About us **:Come and experience a variety of jobs, join us! Cegid is an international group with over 4,400 employees in more than 20 countries who support professionals in the fields of accounting, payroll and human resources, ERP, taxation and retail. Cegid designs useful and innovative management solutions for its customers, in order to become their...


  • Braga, Portugal Recruit4.work Tempo inteiro

    We are now recruiting multilingual team members, fluent in Italian, to support users who contact our service desk. You will offer assistance to customers and ensure they have a high-quality experience with the customer, as well as work closely with your team colleagues to give a quality service to our final customer. You’ll be instigating and driving...

  • Service Desk

    2 meses atrás


    Braga, Portugal Inetum Tempo inteiro

    **Mission** - Ensuring the Service Desk service using various logging tools for handling, tracking, resolving or forwarding incidents, requests and changes - Providing IT support and remote IT support - Ensuring the follow-up of registered tickets in order to guarantee end-to-end SLAs **Profile** - 1/2 years of proven technical experience in troubleshooting...

  • Service Desk Agent

    2 semanas atrás


    Braga, Portugal JUJUR Tempo inteiro

    Position: French Service Desk Agent Location: Braga, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond to their queries in a timely and efficient manner - Ensure customer satisfaction and provide professional customer support - Support standard...

  • Service Desk Agent

    7 meses atrás


    Braga, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In partnership with David Kennedy Recruitment we are working with a leading tech company that is looking to recruit a Dutch-speaking Service Desk Agent to join their team in Lisbon or Braga. Location: Remote/work from home in the mainland Portugal or on-site in Lisbon or Braga **DUTIES AND RESPONSIBILITIES**: - Provide 1st line support to customers in...


  • Braga, Portugal Fujitsu Tempo inteiro

    Key Accountabilities - Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). - Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery...

  • German Help Desk Agent

    1 semana atrás


    Braga, Portugal Kulturetalent - Global Talent Tempo inteiro

    Are you passionate about Customer Service and Digital Industry?Do you have exceptional communication skills in German?This is your chance to kickstart or elevate your career by working as a Customer Specialist for one of the most renowned global companies in Braga, totally Remote!What Youll Do: Utilize your knowledge of automotive and digital products to...

  • Service Desk Agent

    2 semanas atrás


    Braga, Portugal JUJUR Tempo inteiro

    Position: French / Portuguese Service Desk Agent Location: Braga, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond to their queries in a timely and efficient manner - Ensure customer satisfaction and provide professional customer support -...

  • English Teacher Guimarães

    3 semanas atrás


    Braga, Portugal Wall Street English Tempo inteiro

    Guimarães Wall Street English offers excellent conditions and career possibilities as well as contract, training and ongoing professional development. - **Departamento**: WSE Guimarães - **Horário**: Part-Time Wall Street English offers excellent conditions and career possibilities as well as contract, training and ongoing professional development. The...


  • Braga, Portugal Wall Street English Tempo inteiro

    Matosinhos Wall Street English is looking for ENGLISH LANGUAGE ENTHUSIASTS who are willing to undertake new career opportunities in a multinational company employing over 250 people in Portugal. - **Departamento**: WSE Matosinhos - **Horário**: Part-Time **Responsibilities**: - Planning and delivering lessons using our unique teaching method - Evaluating...


  • Braga, Portugal Wall Street English Tempo inteiro

    Famalicão Wall Street English offers excellent conditions and career possibilities as well as contract, training and ongoing professional development. - **Departamento**: WSE Famalicão - **Horário**: Part-Time The requirements are: - Excellent level of English and Portuguese (Philology or equivalent) - Communicative, dynamic, motivated, team spirit &...

  • Service Desk Agent

    2 semanas atrás


    Braga, Portugal Spot On Sp. z o.o Tempo inteiro

    To provide first-line service desk support to customers, assisting them while using various channels and responding to their queries in a timely and efficient manner. **Detailed Duties and Responsibilities**: - Develop an understanding of the customer’s position and service delivery requirements to enable the delivery of unparalleled service. - Keep...


  • Braga, Portugal Cbt Tempo inteiro

    Job Description: German-Speaking Customer Service Advisor (Remote - Braga) Position : German-Speaking Customer Service Advisor Location : Remote, Braga, Portugal Industry : Web Services Language Requirements : Fluent German + B2 English Prior Experience : Preferred but not required Salary & Benefits : Competitive salary, career growth opportunities, and...


  • Braga, Portugal Phiture Tempo inteiro

    Job Description: German-Speaking Customer Service Advisor (Remote - Braga) Position: German-Speaking Customer Service AdvisorLocation: Remote, Braga, PortugalIndustry: Web ServicesLanguage Requirements: Fluent German + B2 EnglishPrior Experience: Preferred but not requiredSalary & Benefits: Competitive salary, career growth opportunities, and more.Job...

  • Customer Service

    3 meses atrás


    Braga, Portugal Homerun B.V. Tempo inteiro

    Join the MIKUTA team and help us deliver exceptional service to our German-speaking customers! If you're passionate about customer satisfaction and want to be part of a dynamic fashion brand, we'd love to hear from you!The MIKUTA brand was founded in Berlin by Jacqueline Mikuta and Klemens White, starting in 2017 with a small jewellery line, which later...