(French) Technical Customer Operations Specialist
2 meses atrás
**About the job (French) Technical Customer Operations Specialist (M/F)**:
**Type of position**:
Full-time position
**Key languages**:
Fluent level of French
Advanced English
**Sector**:
Customer Service / Technical Support
**About our Client**:
Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues?
We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider.
If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach, this opportunity may be just perfect for you
**The Offer**:
- Diagnose and troubleshoot technical issues, resolving in a timely and efficient manner while maintaining a high level of customer satisfaction;
- Escalate complex issues to the appropriate technical team members and follow up on resolutions;
- Keep accurate records of customer interactions, including the nature of the issue, steps taken, and other relevant information;
- Collaborate with cross-functional teams, including product development, quality assurance, and sales;
- Provide feedback to management on customer issues, trends, and potential product improvements.
**Requirements**:
- Fluency in French and excellent communication skills in English;
- Experience within Customer Service (preferably in a call center environment);
- Genuine care giver. Able to multi-task, proactive and good with time management;
- Great organizational skills, time management;
- Familiarity with Microsoft Office and Google suite tools.
**Benefits**:
- Participate in training and coaching sessions to improve technical and customer service skills.
- Salary package with performance bonuses;
- Monthly transport and meal allowance;
- Private health insurance;
- Initial training, and continuous learning opportunities;
- Hybrid work model.
**The Process**:
- Get a call by our Recruitment Specialist;
- Start your interview process;
- Get selected;
- Start your journey
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