Service Catalogue Manager

3 semanas atrás

Porto, Portugal KANTAR Tempo inteiro

Kantar is the world’s leading marketing data and analytics company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.

Job Details

**Job Description**:
We, at Kantar, as part of the growth of the Technology Services department, are looking for a highly skilled and meticulous professional to join our team as an ITIL Service Portfolio Catalogue Manager. In this role, you will be responsible for handling the service portfolio catalogue, ensuring the accuracy, completeness, and availability of information related to our organization's services. Your main objective will be to maintain a comprehensive and up-to-date catalogue that reflects our service offerings and enables effective decision-making.

**Responsibilities**:

- Service Portfolio Management: Develop and maintain the service portfolio catalogue, including service descriptions, service level agreements (SLAs), service performance metrics, and associated documentation.
- Catalogue Maintenance: Regularly update the service portfolio catalogue to reflect changes in service offerings, pricing, SLAs, and other relevant information. Ensure accuracy, consistency, and completeness of all catalogue entries.
- Collaboration: Work closely with multi-functional teams, including service owners, service delivery managers, product managers, and other partners to gather service information and updates. Collaborate with requestors to ensure alignment between the catalogue and the organization's strategic objectives.
- Documentation and Reporting: Create and maintain comprehensive documentation related to service offerings, including technical specifications, user guides, and service-level reports. Generate regular reports on service performance, trends, and customer satisfaction.
- Continuous Improvement: Find opportunities for process improvements and optimization within the service portfolio management function. Implement best standard methodologies to improve the efficiency and effectiveness of catalogue management processes.
- Stakeholder Communication: Act as a key point of contact for internal and external partners regarding service catalogue-related inquiries. Provide timely and accurate information, address concerns, and facilitate communication between different teams and departments.
- Compliance and Governance: Ensure compliance with relevant ITIL standards, policies, and regulatory requirements in managing the service portfolio catalogue. Implement governance mechanisms to maintain data integrity and security.

Qualifications:

- Relevant certifications such as ITIL Foundation or ITIL Service Lifecycle/Service Capability modules are highly desirable.
- Shown experience in service portfolio management, catalogue management, or a related role in an IT service management environment.
- In-depth knowledge of ITIL framework, processes, and standard methodologies.
- Solid understanding of service lifecycle management, including service design, service transition, and service operation.
- Good interpersonal skills with outstanding attention to detail.
- Proficient in documentation and reporting, with the ability to communicate sophisticated information in a clear and concise manner.
- Strong analytical and problem-solving abilities.
- Effective communication and interpersonal skills, with the ability to collaborate with diverse partners.
- Familiarity with IT service management tools and systems (ServiceNow would be advantageous)
- Self-motivated and able to work independently with mínimal direction.
- Champions a culture of diversity & inclusion, seeking to build an outstanding distributed team.

Country

Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.

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