Professional Services Manager
Há 1 mês
Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.
Our 850 employees provide a daily support for well-known costumers, leaders in digital
transformation of their Supply Chain. Generix Group is present in more than 60 countries,
are used in more than 6.000 companies worldwide.
Joining Generix Group is a guarantee of continuous improvement within a growing and
dynamic company, where goodwill is our everyday life In a supportive environment, you can
freely share and improve and skills and expertise.
Generix Group is growing along with its talents, so let’s build our future together
Ready to join us the challenge of digital transformation of prestigious clients?
JOB DESCRIPTION / MAIN RESPONSIBILITIES
As Professional Services Manager, you will be working closely with the General Manager of
the Generix Service Center, in Lionesa, and be involved in the project planning of the
subsidiary and contribute to its growth.
As part of your operational functions, you will work in straight collaboration with the
Professional Services teams, regarding the implementation of our B2B software solutions to
our clients based in France or abroad.
**Considering this, your most relevant missions would be**:
Team Management
- Ensure the local administrative organization and daily management of the team;
- Define resource requirements and ensure recruitment and integration within the subsidiary;
- Provide initial training and continuous development of employees' skills according to the
identified needs;
- Accompany the team when necessary on the technical level, as well as on the procedures/
processes to be followed.
Management of the Activity
- Project Management: monitorization of activities development, namely implementations,
supervisions and parametrizations;
instructions;
- Ensure a regular oversight and communicate performance indicators such as managed
projects profitability follow-up.
- In case of crisis management or in case of dissatisfied customer, be the single point of
contact between the team and ensure the communication with the client;
- Manage activity reports.
Continuous Improvement
and tools;
- Participate, when requested, in customer meetings.
**EXPERIENCE REQUIREMENTS**:
- Degree in Software Engineering, Information Technology, Mathematics or similar;
- Previous experience in Software Development (ideally C & C++) with technical background
contacts with end-users and clients.
- Ability to work in a LINUX environment (user knowledge) would be a plus, as a concrete
experience of EDI international norms such as EDIFACT, ANSIX12,.
- Experience as Team Leader ( > 2 years);
- Excellent communications skills;
- Ability to manage priorities and make high-stakes decisions;
- Interpersonal skills: ability to manage the relationship with the customer, accuracy, writing
skills, proactivity and dynamism;
- Fluency in English,
- Good level of French.
**OFFER**:
- Attractive wages and benefits;
- Excellent work conditions and environment (Centro Empresarial Lionesa).
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