Customer Care Representative
4 meses atrás
**_Location_**_: Athens or Lisbon_
Being a **Customer Care Representative** is a role combining front office and back office duties for both drivers and passengers using FREE NOW. You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems. You'll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. You'll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.
**Shifts**: 8h per day, Monday to Sunday (incl. Bank Holidays), 24/7, with 2 days off per week
**YOUR DAILY ADVENTURES WILL INCLUDE**:
- Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences
- Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product
- Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)
**Our Tools**: Google Suite | Microsoft Office | Zendesk**:
**TO BE SUCCESSFUL IN THIS ROLE**:
- Initial experience in customer support is required
- Good problem solving and active listening skills
- Ability to multitask and perform effectively under pressure
- Detail-oriented, proactive in process improvements
**BENEFITS & PERKS IN A NUTSHELL**:
- Fully remote* or hybrid working models
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Partner product discounts
- Mobility Benefits card
- Free language courses
- Employee assistance program
- Personal development budget
**Plus more local benefits depending on your work location**
- _in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece_
**DIVERSITY, EQUITY & INCLUSION**:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
**SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US**:
-
Customer Support Representative
2 semanas atrás
Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiroJob DescriptionWe are seeking a highly skilled Customer Support Representative to join our team at Accs - Ares Customer Care Solutions Gmbh. This role involves providing exceptional customer service to clients of a video streaming platform in multiple languages, including Dutch and Flemish.Key Responsibilities:Respond to customer inquiries via phone, email,...
-
Premier Customer Care Representative
2 semanas atrás
Lisboa, Portugal Fedex Group Tempo inteiro-As a Premier Customer Care Representative, you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable solutions to customers'...
-
Premier Customer Care Representative
7 meses atrás
Lisboa, Portugal Fedex EU Tempo inteiroCustomer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...
-
Premier Customer Care Representative
4 semanas atrás
Lisboa, Portugal Fedex Tempo inteiro- We have an exciting opportunity for you to join our team of Premier Customer Care Representatives( Associated - Senior ) Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories.We work every moment to deliver the most important package of someone's day and this is just part of our...
-
Premier Customer Care Representative
4 semanas atrás
Lisboa, Portugal Fedex EU Tempo inteiroWe have an exciting opportunity for you to join our team of Premier Customer Care Representatives( **Associated** - **Senior**) **Who we are**: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just...
-
Dutch Customer Care Representative for Makro
54 minutos atrás
Lisboa, Portugal City Job Offers Tempo inteiro**Dutch Customer Care Representative for Makro in Lisbon** Are you an oriented-goal individual? Do you like to help people and resolve issues? This is your chance to gain valuable experience working abroad while developing your communication skills. **Dutch Customer Service Representative for Makro** **About the Company**: Makro is part of the METRO GROUP...
-
German Customer Care Representative
Há 1 mês
Lisboa, Lisboa, Portugal Boardroom Appointments Tempo inteiroJob DescriptionWe are seeking a highly skilled German Customer Care Representative to join our team at Boardroom Appointments. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in Germany.About the Role:Respond promptly to customer inquiries and concerns via phone, email, or chat.Resolve...
-
Premier Customer Care Representative
2 meses atrás
Lisboa, Portugal Fedex EU Tempo inteiro**As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing **suitable solutions to customers’...
-
German-speaking Customer Care Representative At
7 meses atrás
Lisboa, Portugal City Job Offers Tempo inteiroIf you have a passion for outdoor activities, this is your chance to enter the sportswear industry #wearehiring We offer you an exciting position where the action is: join a team of adventurous people from several nationalities in Lisbon. **German-speaking Customer Care Representative**: **About the Company** Welcome to the celebration of sneaker and youth...
-
Customer Support Representative for Dutch/Flemish Clients
4 semanas atrás
Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiroAre you passionate about providing top-notch customer support? Do you have a knack for resolving complex issues and making customers happy?We are seeking a highly skilled Customer Support Representative to join our team at Accs - Ares Customer Care Solutions Gmbh in Lisbon, Portugal. This is a full-time opportunity that requires native or near-native...
-
Customer Care Representative
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroTeleperformance Portugal is a leading multinational company that provides exceptional customer care services to luxury beauty brands. As a Customer Care Representative, you will play a vital role in delivering outstanding service experiences for our clients' consumers.About the JobThe ideal candidate will possess excellent communication skills in French and...
-
Customer Service Representative
Há 1 mês
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAt Customer Labs, we are looking for an Italian-speaking Customer Service Representative to join our team. This is a fantastic opportunity to work with a leading BPO player in the industry and contribute to their pursuit of excellence in customer service.About the RoleThis role involves handling customer inquiries related to product features, technical...
-
Premier Customer Care Representative
3 semanas atrás
Lisboa, Portugal Phiture Tempo inteiroWe have an exciting opportunity for you to join our team of Premier Customer Care Representatives (Associated - Senior)Who we are:FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day and this is just part of our story....
-
Premier Customer Care Representative
1 semana atrás
Lisboa, Portugal Phiture Tempo inteiroWe have an exciting opportunity for you to join our team of Premier Customer Care Representatives (Associated - Senior)Who we are:FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day and this is just part of our story....
-
Sales Representative Ostomy Care
3 meses atrás
Lisboa, Portugal Convatec Inc. Tempo inteiroSales Representative Ostomy Care - LisbonLocation: Lisbon, PortugalTime Type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: JR00012975Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading...
-
Premier Customer Care Representative
7 meses atrás
Lisboa, Portugal Fedex EU Tempo inteiro**Customer Care**: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...
-
Customer Care Representative in Germany
Há 3 dias
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAt Cross Border Talents, we are seeking a highly skilled Customer Care Representative to join our team in Lisbon. This is an exciting opportunity to work with customers from diverse backgrounds and provide exceptional support.Job DescriptionWe are looking for a talented individual to handle customer inquiries via various channels, including phone, email, and...
-
Medical Customer Service Representative
3 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroYou are interested in medicine and passionate about helping people with diseases? This role is perfect for you! At Blu Selection, we're dedicated to making a difference in the lives of individuals with diabetes by providing exceptional support and care. As our Medical Customer Service Representative - Diabetes Care Specialist, you'll be the face of our...
-
Premier Customer Care Representative
6 meses atrás
Lisboa, Portugal Fedex EU Tempo inteiroCustomer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...
-
E59pp: Premier Customer Care Representative-senior
3 meses atrás
Lisboa, Portugal Fedex EU Tempo inteiroWe have an exciting opportunity for you to join our team of Premier Customer Care Representatives. **Who we are**: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made...