Customer Care Representative

4 meses atrás


Lisboa, Portugal FREE NOW Tempo inteiro

**_Location_**_: Athens or Lisbon_

Being a **Customer Care Representative** is a role combining front office and back office duties for both drivers and passengers using FREE NOW. You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems. You'll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. You'll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

**Shifts**: 8h per day, Monday to Sunday (incl. Bank Holidays), 24/7, with 2 days off per week

**YOUR DAILY ADVENTURES WILL INCLUDE**:

- Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences
- Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product
- Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)

**Our Tools**: Google Suite | Microsoft Office | Zendesk**:
**TO BE SUCCESSFUL IN THIS ROLE**:

- Initial experience in customer support is required
- Good problem solving and active listening skills
- Ability to multitask and perform effectively under pressure
- Detail-oriented, proactive in process improvements

**BENEFITS & PERKS IN A NUTSHELL**:

- Fully remote* or hybrid working models
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Partner product discounts
- Mobility Benefits card
- Free language courses
- Employee assistance program
- Personal development budget

**Plus more local benefits depending on your work location**
- _in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece_

**DIVERSITY, EQUITY & INCLUSION**:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

**SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US**:



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