Customer Success Manager

2 meses atrás

Lisboa, Portugal Qamine Portugal, Tempo inteiro

**Your mission**:
We are looking for a Customer Success Manager who will help Codacy’s customers to achieve an increase in the value they receive from our product and enable them to achieve their organizational goals. Codacy’s number one objective is improving net retention and all departments are aligned around this initiative. This means this is a unique opportunity to join a company that is really focused on our customers and understands the importance of customer success in building a scalable business.

What will be your day to day?
- Maintain and deepen the relationship with new and existing customers
- Develop and execute customer success plans, including but not limited to onboarding plans, and ensure successful adoption across the account.
- Partner with customers to implement solutions that meet their needs.
- Engage in proactive communication with customers, implementing automation when necessary.
- Build trust and secure introductions to other teams within the same account.
- Improve product usage within assigned accounts through a continuous increase in value, and identify expansion opportunities.
- Collaboratively with customers develop Case Studies / Videos / Podcasts / Webinars.
- Act as a point of escalation for your customer’s critical issues.
- Convey feedback from customers to the product team in order to drive improvements to the product.

**Your profile**:

- Bachelor’s degree in business, computer science, or a related field
- 2 years+ of experience in customer success, customer service or sales
- Experience working with a technical and/or SaaS products
- Excellent communication and interpersonal verbal and written skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to handle multiple projects simultaneously
- Process oriented and able to continuously improve the process
- Passion for customer service
- Inquisitiveness and curiosity
- Kindness and empathy to people at all levels of the organization

**Why us?**:

- Comprehensive health insurance
- Generous learning and development budget;
- Flexible holidays;
- Flexible working hours;
- A remote first work policy

**About us**:
Codacy’s vision is to enable everyone to craft software with confidence while focusing on impacting the world at the speed of thought. Our DevOps Intelligence Platform includes two products that enable software development teams to achieve their full potential and give management teams visibility on their investment:

- Quality: provides software analysis to help developers quantify and act on their software quality, technical debt, and security
- Pulse: measures engineering health and performance so teams can continually improve with data-driven insights

We're curious, funny, radically honest, yet kind, and thrive on collaboration and transparency. We're a team of highly dedicated and ambitious domain experts brought together by the mission to help development teams reach their full potential and are driven by having a worldwide impact on software development.

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