Client Operations Delivery Analyst

4 semanas atrás

Oeiras, Portugal Cisco Systems Tempo inteiro

Main responsibilities:
Complete the entitlement strategy for Services & SW Recurring Offers through baseline definition and data cleansing approach

Complete clarity of data & entitlements across Cisco tools and databases for products, Services, and Software

Engage with account team and provide visibility into the assets & entitlements procured by the Customer, and position the value proposition of asset and entitlement management

Partnering with our sales team to install Baseline Assessment and reconciliations. Also, synchronize their IB data with Cisco and collector IB data (ensure data integrity), in partnership with internal CPS (Customer Partner Services) Data Operations teams. You will also supervise KPIs including CLI metrics and provide inputs to impact the metrics positively.

Who You'll Work With:
You will work directly with Customers, Partners, and Cisco internal Renewal Manager as our partners in a Presales motion to help handle and optimize assets from purchase to renewal, safeguarding and ensuring data accuracy of our customers at all times. This position holds the operational responsibility for the Customer Installed Base lifecycle management improving customers and internal collaborators' experience across Services, Software, and Subscriptions.

Who You Are:
You are creative and passionate about implementing innovative solutions that will drive business success and pursue real-world operational problems. You have an eye for the detail as well as for the big picture with a real passion for redefining operations and take pride in going above and beyond. You work well in grey areas and can drive clarity. You optimize and simplify processes with intent to scale operations and drive solutions, influence decisions backed by facts with a diverse group of cross-functional teams. Minimum requirements include:

- BA/BS degree with 2 years of business experience; direct contact with Primary collaborators (Customer, Sales, & Partners)
- A consistent track record of handling data across many sources and Asset Management with large data sets
- Strong influencing skills shown ability to influence outside of the organization and across roles and functions
- Attention to detail and ability to complete timelines
- Strong operational and organizational skills
- Excellent communications skills
- Ability to think creatively and be an instrument of change.
- Analytical thinking - ability to interpret and translate data into information and synthesize it for timely and accurate decision-making support to the client
- Collaboration/Interface skills

Why Cisco

WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at o

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