Customer Support Specialist

3 semanas atrás

Lisboa, Portugal Otonomee Tempo inteiro

**Your mission**:
We are looking for a Customer Support Specialist to join the team to support our partner, Levels Health

This is a permanent work from home position based in Portugal.

This is a permanent work from home role so the only commute you will need to worry about is getting to your home desk.

**What you'll be doing**
- Delivering Customer service excellence on tickets as you support member queries both simple and complex issues (Tier 1 and Tier 2), with a strong focus on customer satisfaction and response time.
- Assisting with ad-hoc social media queries, providing support and timely responses.
- Contributing daily to process improvement; Owning and creating documents to support the wider team.
- Diligently employing a proactive mindset to address potential challenges, demonstrating a committed and forward-thinking approach to problem solving.
- Actively demonstrate a consistent productivity and assume full responsibility for assigned tasks, and consistently upholding a high standard of performance and accountability in task execution.
- Recording weekly loom videos to provide a comprehensive update on work activities, accomplishments, and advancements.
- Conducting QA (Quality Audits) on you own tickets and other team members tickets contributing to a culture of improvement and excellence.
- Maintaining current awareness of ongoing product changes, proactively ensuring knowledge is up to date and aligned with evolving product offerings.
- Proficiently initiating and managing escalation tickets to the other departments/engineering team as needed, ensuring a streamlined and effective process for addressing and resolving complex issues within the specified protocols and timelines.

**Your profile**:

- You have exceptional communication skills, both written and verbal.
- You demonstrate a keen aptitude for problem solving, employing analytical thinking and innovative approaches to deliver effective solutions to our members.
- You have experience with ticket targets and AHT targets.
- You have experience working between multiple systems such as Helpscout, Notion, Slack and Stripe.
- You possess meticulous documentation skills, ensuring thorough and accurate recording of information.
- You embody a forward-thinking approach, proactive mindset and initiative to drive positive change.
- You have effective time management skills, optimising productivity and ensuring a timely completion of tasks.
- You can maintain a proactive approach to staying informed, actively assimilating relevant information.
- You are detail orientated and possess strong quality assurance skills.
- Exceptional Organization Skills.
- Have a growth mindset and exciting about working with a company that is changing constantly.
- Have remote working experience and capabilities.

**Why us?**:

- The ability and autonomy to be able to work from where you want.
- A competitive salary.
- Allowance towards office desk/chair
- Internet and Meal allowance provided.
- Online Gym and Wellbeing Studio.
- The opportunity for professional growth.
- Fun company events and team outings.
- Autonomy and responsibility

**About us**:
Founded in 2020, Otonomee is one of the world's first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions.

We design, build and operate outsourced people and technology solutions for growing businesses. Our solutions help customers protect their brands as they grow their customer base, move into new markets and find efficiencies to support their growth.

We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Our service is available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.

Otonomee is committed to encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected - **Together we grow

  • German-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...

  • German-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...

  • German-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    German-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform. Your Tasks: Communicate with customers using...

  • German-Speaking Customer Support Specialist

    1 semana atrás

    Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    German-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform. Your Tasks: Communicate with customers using...

  • Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Dutch-speaking Customer Support Specialist for their office in Lisbon.Position: Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Identify issues the clients are facing, handle complaints, provide...

  • Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Exalta Global Tempo inteiro

    Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.Our mission is to value the individual's professional potential and provide the best recruitment experience to companies around the world.CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - GERMANWe're looking for a German speaking Customer Support / Experience Specialist. Our client is an...

  • Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Dutch-speaking Customer Support Specialist for their office in Lisbon.Position: Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are facing, handle...

  • Customer Support Specialist

    4 semanas atrás

    Lisboa, Portugal Cluster OSL Tempo inteiro

    **Join the Revolution as a Customer Support Specialist at Cluster!** We go beyond the ordinary - not just a company; we're a thriving community on a mission to elevate our team and conquer new horizons. Since our humble beginnings in 2020 with three passionate minds, we've evolved into a powerhouse of 300+ experts in Lisbon, and now, our magic extends to...

  • Customer Support Specialist

    Há 5 dias

    Lisboa, Portugal Logical Recruitment Partners Tempo inteiro

    We are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a Customer Support Agent, you will be the primary point of contact for our customers. Your role will be crucial in delivering exceptional support and ensuring a positive customer experience. You will have the opportunity to interact with customers from various...

  • Customer Support Specialist

    1 semana atrás

    Lisboa, Portugal Exalta Global Tempo inteiro

    **Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.** Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world. **CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - GERMAN** We’re looking for a German speaking Customer Support / Experience Specialist....

  • German Customer Support Specialist

    1 semana atrás

    Lisboa, Portugal Black Box Talent Solutions Tempo inteiro

    **Join the Revolution as a Customer Support Specialist!** We go beyond the ordinary - not just a company; we're a thriving community on a mission to elevate our team and conquer new horizons. Since our humble beginnings in 2020 with three passionate minds, we've evolved into a powerhouse of 300+ experts in Lisbon, and now, our magic extends to enchanting...

  • Customer Support Specialist

    1 semana atrás

    Lisboa, Portugal Exalta Global Tempo inteiro

    **Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.** Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world. **CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - ITALIAN** We’re looking for an Italian speaking Customer Support / Experience...

  • Customer Support Specialist

    1 semana atrás

    Lisboa, Portugal Exalta Global Tempo inteiro

    **Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.** Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world. **CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - FRENCH** We’re looking for a French speaking Customer Support / Experience Specialist....

  • Customer Support Specialist

    1 semana atrás

    Lisboa, Portugal Exalta Global Tempo inteiro

    **Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.** Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world. **CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - GERMAN** We’re looking for a German speaking Customer Support / Experience Specialist....

  • Customer Support Specialist

    1 semana atrás

    Lisboa, Portugal Exalta Global Tempo inteiro

    **Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.** Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world. **CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - FRENCH** We’re looking for a French speaking Customer Support / Experience Specialist....

  • Customer Support Specialist

    1 semana atrás

    Lisboa, Portugal Exalta Global Tempo inteiro

    **Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.** Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world. **CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - ITALIAN** We’re looking for an Italian speaking Customer Support / Experience...

  • Customer Support Specialist

    Há 1 mês

    Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Customer Support Specialist - Multinational Company  (m/f)Referencia: JN -******** Adicionado em 20.05.2024 Sobre os nossos clientes Our client offers customised financial products to facilitate the acquisition of the company's machinery and equipment. Descriçao da oferta As a Customer Support Specialist you will be involved in providing assistance to...

  • Customer Support Specialist

    4 semanas atrás

    Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Customer Support Specialist - Multinational Company  (m/f)Referencia: JN -******** Adicionado em 20.05.2024 Sobre os nossos clientes Our client offers customised financial products to facilitate the acquisition of the company's machinery and equipment. Descriçao da oferta As a Customer Support Specialist you will be involved in providing assistance to...

  • Customer Support Specialist

    Há 1 mês

    Lisboa, Portugal Ray.Bbdm Tempo inteiro

    Schrder has a centurylong tradition of innovation and entrepreneurial spirit with an ultimate focus on creating meaningful moments for people in public spaces. In 2019 we founded Schrder Hyperion in Lisbon Portugal Schrders center of excellence focusing on the future of Lightability that aims to position Schrder amongst the global leaders in Smart City...

  • Customer Support Specialist

    4 semanas atrás

    Lisboa, Portugal Ray.Bbdm Tempo inteiro

    Schrder has a centurylong tradition of innovation and entrepreneurial spirit with an ultimate focus on creating meaningful moments for people in public spaces. In 2019 we founded Schrder Hyperion in Lisbon Portugal Schrders center of excellence focusing on the future of Lightability that aims to position Schrder amongst the global leaders in Smart City...