Customer Success Manager

3 semanas atrás

Lisboa, Portugal Tempo Tempo inteiro

**About The Job**

As a **Customer Success Manager,** you will own ultimate responsibility for the whole customer journey from onboarding to renewal. Strong product knowledge is imperative as you play a central role in the configuration of the Tempo platform to support customer priorities. As a trusted advisor, the Customer Success Manager determines how Tempo can be effectively applied to achieve a company's strategic business objectives.

A Customer Success Manager is an experience-maker for our customers - passionate about teaching customers how to solve a new problem or solve a problem differently using Tempo and Atlassian Ecosystem tools.

**What the Role Involves**
- Guiding and teaching customers to give them proactive assistance as they onboard our products.
- Evaluating the status of new customers’ progress and proposing technical solutions for different use cases.
- Maintaining high levels of customer engagement and satisfaction within both product and Tempo communication which lead to account reference-ability, advocacy & loyalty.
- Identifying common customer challenges and working with the rest of the Tempo team to proactively address them through a variety of mediums and channels.
- Work with product management to translate business needs to product requirements and craft new solutions for customers.
- Collaborating in establishing world-class customer success policies, processes, and standards.
- Working closely with internal resources on escalation and resolution processes for critical customer issues.
- Monitoring usage and troubleshooting any problems with how customers use our products.
- Strengthening the customer-centric culture at Tempo.
- Has at least 2 to 3 years experience in B2B Customer Success and/or Management Consulting in the software industry.
- Has extensive experience with Atlassian tools such as Jira and Confluence and other productivity tools.
- Has experience in project management or related activities - a mix of methodology is a plus.
- Has experience with Salesforce, Hubspot, and/or other CRM tools.
- Is passionate about customer service and how it can transform businesses.
- Is a self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption.
- Has strong interpersonal skills and experience initiating and building strong relationships throughout an organization.
- Loves teamwork and commitment to building a world-class, enterprise-level global customer experience together.
- Has a consultative mindset that enables you to easily diagnose issues and prescribe solutions.
- Prefers working in Agile environments with a good understanding of SaaS models.

**What's In It For You**
- Remote work options and great office spaces in Canada and Iceland
- Unlimited vacation in most of our locations
- Great benefits plan including health, dental, vision and more
- Diverse and dynamic teams
- Challenging and exciting work
- An opportunity to have a real impact on our business
- Free breakfast and snacks in the office
- A great range of social activities
- And so much more

***
- Note: As our hiring teams are global, please submit your resume in English only_

***
At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2020 and in 2021 we were named Top Atlassian Vendor and we continue to be one of the highest ranked and most heavily used solutions out there.

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. At the beginning of 2023 Tempo expanded its SPM suite to include LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

**_ At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or vetera

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